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Games/software (our rights)
Hi, i was wondering what amount if any of consumer protection do we have to deal with software &games publishers, when quite often these companies are based overseas, My problems are with after sales support, with a major games publisher Ubisoft, they released at least 2 unfinished games being Tom Clancy's Rainbow Six…
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Goods or Services?
I have a problem with Auto Direct, reference a car insurance policy. I have read the Consumer Rights section on this (MSE) website, but I can't decide whether an insurance policy is a "good" or a "service". Can anybody help?
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Tesco Direct wrong description
We ordered a doll play set from Tesco direct, the description and pictures showed the set included the doll which is a well known baby doll, and a playset that includes a dog and other things. When the item arrived we got just the dog! No doll or any other bits. I rang Tesco and they said sorry, wrong description and…
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DW Sports Fitness Gym cancellation
Hi all Sorry if im posting in the wrong section. My partner signed up to DW Sports Fitness Gym in Belfast back in December last year. His contract was for six months. We made the payments by direct debit and never missed a payment. in the seventh month, he called to cancel his membership. They told him that they couldn't…
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Anyone had any dealings with Crumpler customer service?
Hope this is the right forum for this. I have two Crumpler bags, they are the same bag in different colours. The first I bought in January and it has been used loads of times, it is still in pristine condition and I am very happy with it. The second bag I bought in April (as I liked the first so much and wanted it in…
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DSR and returning goods
Bought something and ordered the wrong one (my fault I know!) so asked the company if I could return it. In the returns T&C's that I got after I'd asked to return it, I noticed this: [FONT="] I did get the item with free shipping so they will deduct £3.50 from my refund, plus I will have to pay the postage to return…
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Hotel overbooked
Last weekend my friend and I went to stay in London for a shopping/theatre trip. We had booked into a hotel 8 weeks before hand and had emails confirming a twin room for 2 nights for 2 guests including breakfast. The hotel was not cheap at almost £150 a night. Upon arrival (11pm which they knew we would be late arriving…
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Poor UK holiday accommodation, best way to complain
Hi, I am looking for some advice on how best to complain regarding a UK holiday. We booked via laterooms.com a self-catering apartment but when booked were rung by the establishment to say the apartment shown was not actually available, so offered us an alternative saying it was of same high standard, with 'extras' such as…
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Health Club withdrew membership benefits
Hi All, just a quickie. We are members of a leisure club which is ultimately owned by Bourne Leisure. (its at a Warner Leisure Hotel) When we signed up to their "platinum" package we were told(its in writing) that we would be entitled as a couple to a treatment voucher worth £25 each, every month. With just 1 working day…
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Very Strange Letter!!
Hmm, Got a very strange letter today 27/08/2010. Has anyone else had something like this before its crazy. Here is a scanned copy of the letter.
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Whirlpool cooker - glass door exploded!
Reported fault to customer services - told 'Yes that can happen@ It's outside of warranty so told us we can order part for £130-200 (I can't quite remember exact ££ - too cross lol) We have only been in our house 2 years and it was new in before we moved in so it not like it's 5 years old - must be JUST out of warranty.…
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Legal responsibility of a company offering 3rd party services
I'd be grateful for any advice regarding this issue. If you make a contract (i.e. payment) with a company for services provided by a 3rd party, what legal responsibilities does this company have for the actions of the 3rd party? For example, you use a website to hire a car overseas. This UK based website takes payment for…
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Advice needed on rights when buying item on sale.
Hi i am hoping someone can advise me on a problem i have with a bed i bought from marshall ward. I bought it on sale, for £90 normal price £180, well thats how much it is no but i dont remember it being on sale! I paid in full when ordering. And when it arrived i noticed there was no screws at all, nothing except the wood.…
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Help - faulty goods without receipt?
Earlier this week I took my daughter to a well-known pet store. She bought a playpen for hamsters with her pocket money which came to £12. The box states that it provides "an environment for small animals to exercise under supervision" and says it is for hamsters, mice and gerbils. It is an outdoor/indoor play area. On the…
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Parcel2go - damaged item not eligible for compensation
Hi all, I sold a pair of MG Headlights for £175 to someone in Sweden using parcel2go. Unfortunately, when the buyer received them they were smashed to pieces! They were more than securely packaged (having been sent to me a few months before from Germany, I re-used the packaging). The buyer has been very good about it and…
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Fireplace company unwilling to rrefund fitting costs
Hi, Just after some advice. In May I ordered a new fireplace and electric fire from a fireplace company. We asked if they could cap the gas and fit the fireplace and electric fire. They recommended a fireplace fitter and said we would need to pay the fitter directly. Anyway we've had a nightmare with the fireplace company…
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15 month-old Zanussi washing machine broken
Hi I've been doing a bit of reading and just want to gauge opinion on this - I know it's a subjective matter so am prepared for the negatives as well as any positives. We purchased a Zanussi Essential 1200 washing machine from Argos (on 9 month BNPL if it matters) about 15 months ago. Apart from being the loudest squeeling…
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Lack of satnav support
Sorry if this is a repeat but I cannot find my original post from yesterday! I bought a new motorhome 2 years ago complete with Blaupunkt satnav. However, I now find that Blaupunkt decided not to support my model with software updates after just one year (even though they are still advertising it on their website!).…
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Price Error
I went online and purchased a highchair, my order went through and i paid via credit card. i recieved an email back saying the order and payment had been accepted and an order number given. I went online to track my order delivery and it read they were unable to fulfil the order and to contact them. i contacted them via…
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cancelling a mobile contract
My provider has broken their own terms and conditions and I'm going to send my 30 days notice to cancel without penalty. What is a reasonable time for them to reply? What happens if after 30 days they have not ended our agreement?
