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Goods or Services?

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I have a problem with Auto Direct, reference a car insurance policy.
I have read the Consumer Rights section on this (MSE) website, but I can't decide whether an insurance policy is a "good" or a "service".
Can anybody help?

Comments

  • Allan87
    Allan87 Posts: 465 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    andy073 wrote: »
    I have a problem with Auto Direct, reference a car insurance policy.
    I have read the Consumer Rights section on this (MSE) website, but I can't decide whether an insurance policy is a "good" or a "service".
    Can anybody help?

    Insurance policies are services :)
  • andy073
    andy073 Posts: 8 Forumite
    Tenth Anniversary First Post Combo Breaker
    Many thanks for that.
    Can I therefore assume that the "Supply of Goods and Services Act 1982" applies to Insurance policies?
  • Allan87
    Allan87 Posts: 465 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    andy073 wrote: »
    Many thanks for that.
    Can I therefore assume that the "Supply of Goods and Services Act 1982" applies to Insurance policies?

    What is the nature of the problem?
  • Optimist
    Optimist Posts: 4,557 Forumite
    Part of the Furniture
    andy073 wrote: »
    Many thanks for that.
    Can I therefore assume that the "Supply of Goods and Services Act 1982" applies to Insurance policies?


    No you cant. Financial services are excluded,

    If you have a problem with your insurance company you must go through their complaints process first, once that is exhausted you need to go to the Financial Ombudsman
    "The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."

    Bertrand Russell. British author, mathematician, & philosopher (1872 - 1970)
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