Tesco Direct wrong description

malnik

We ordered a doll play set from Tesco direct, the description and pictures showed the set included the doll which is a well known baby doll, and a playset that includes a dog and other things. When the item arrived we got just the dog! No doll or any other bits.
I rang Tesco and they said sorry, wrong description and pictures. Our option is to take it back.
I have read the terms on the site...it doesnt say anything about the wrong description, only the wrong price.
This item is so different its hard to see how it could be any relation to the description or picture. I have kept the original page for reference.
Anything we can do? Is it just a simple mistake and we have to accept it?

rsykes2000

If they made what appears to be a simple mistake and will refund your money when you return the goods, that is fine. Companies like that have tens of thousands of items they sell, getting every one accurate is achievable but they do make mistakes from time to time.

somethingcorporate

malnik wrote: »

We ordered a doll play set from Tesco direct, the description and pictures showed the set included the doll which is a well known baby doll, and a playset that includes a dog and other things. When the item arrived we got just the dog! No doll or any other bits.
I rang Tesco and they said sorry, wrong description and pictures. Our option is to take it back.
I have read the terms on the site...it doesnt say anything about the wrong description, only the wrong price.
This item is so different its hard to see how it could be any relation to the description or picture. I have kept the original page for reference.
Anything we can do? Is it just a simple mistake and we have to accept it?

What would be a satisfactory outcome for you?

gordikin

Return it under the DSR and get your money back if you are unhappy.Sirmarcus will be along soon to give you shlte advice!

cardinalbiggles

Take it back tell them its not what you thought you were buying, they may not even know and I can pretty much assure you you will get your money back at the very least.