DSR and returning goods

Becles

Bought something and ordered the wrong one (my fault I know!) so asked the company if I could return it.

In the returns T&C's that I got after I'd asked to return it, I noticed this:

[FONT=&quot]6. As per our Terms and Conditions if you are returning any item as "Not Required" :- Your right to cancel: If you are a consumer (not a business or trading as a business) and you buy from any of our stores, you have a legal right to cancel your sales contract with us. You can do this at any time up to 7 working days after the day on which you receive the goods. You will need to return the goods as supplied, sealed and unused at your own expense using the RMA details issued to you [Please ensure you use the RMA number issued to return the order to speed up this process] no shipping costs will be refunded for either the return cost or the initial cost of sending the item to yourself, where combined shipping was indicated or FREE shipping, the actual cost of the shipping & distribution (£3.50) will be deducted prior to refunding the item(s) you are returning under cancellation as per our Terms and Conditions online and inline with UK DSR regulations.
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I did get the item with free shipping so they will deduct £3.50 from my refund, plus I will have to pay the postage to return the item to them.

Are they allowed to do this under DSR? I thought they had to cover the outbound postage but I might be mistaken.

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duckeggblue

No,they can do that if they specify unless the goods are faulty etc..
I am not sure about deducting the £3.50 though.

unholyangel

Basically they should always cover outbound postages costs and the FULL amount should be refunded (including postage).

The can only charge you for return postage if this was made clear prior to the contract being formed (ie T&C's were provided in a durable form - websites dont count).

You're right to always question it. Just because a company have it in their T&C's does not mean its right and certainly cant overrule any rights you have as a consumer.