We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Broken Laptop - Who's liable? Retailer or Manufacturer?

Options
alan6012
alan6012 Posts: 40 Forumite
in Consumer rights
My two year old laptop has gone bust. Quite expensive as i spent over £600 on it. I have contacted the manufacturer who told me under the sale of goods act that the retailer is the one i should be complaining too. The retailer says that its vice versa and its the manufacturer i should be complaning too.

Under the sale of goods act - who should i be complaining to and are they liable?

thanks

Comments

  • nomoneytoday
    nomoneytoday Posts: 4,871 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Your contract is with the retailer.
    Any cover would be under the SOGA, which is not a guarantee or a licence for refund ;)
  • alan6012
    alan6012 Posts: 40 Forumite
    many thanks - i can go and get a repair guy to have a look at it now i know who i have to deal with :) thanks for the help nmt :)
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture