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Car Hire
techguru31
Posts: 9 Forumite
I hope someone will be able to help me.
The car hire company SIXT have charged me twice for 1 day van hire. In April 2010, I hired a van via a third party, and was charged approximately £44.00 for the van hire and I paid that third party in full.
When I went to get the van, SIXT then advised me that I had to pay them a different higher amount. I produced my receipt that stated I had paid the amount in full. SIXT reluctantly agreed after seeking advice from their higher authority.
2 months later in June I received an invoice from SIXT stating that I owned £93.86 and this would be taken from my account on the debit card that I produced to SIXT in the event of an accident. When I checked my bank, the amount had been taken 2 days prior to me receiving the invoice.
I have raised a dispute with SIXT, and it is now 2 months further down the line and they are not responding very quickly to my request.
The car hire company SIXT have charged me twice for 1 day van hire. In April 2010, I hired a van via a third party, and was charged approximately £44.00 for the van hire and I paid that third party in full.
When I went to get the van, SIXT then advised me that I had to pay them a different higher amount. I produced my receipt that stated I had paid the amount in full. SIXT reluctantly agreed after seeking advice from their higher authority.
2 months later in June I received an invoice from SIXT stating that I owned £93.86 and this would be taken from my account on the debit card that I produced to SIXT in the event of an accident. When I checked my bank, the amount had been taken 2 days prior to me receiving the invoice.
I have raised a dispute with SIXT, and it is now 2 months further down the line and they are not responding very quickly to my request.
0
Comments
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Hi,
I'm Gary Coughlan the Customer Service Manager for Sixt in the U.K.
If you would be kind enough to forward your details to [EMAIL="gary.coughlan@sixt.com"]gary.coughlan@sixt.com[/EMAIL] I will be happy to look into this for you.
Best regards
Gary0
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