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Used car broke down after less than a month
Hi, I bought a used car from a garage and after a few weeks the head gasket has broken and the car can't be driven. I phoned the garage I bought it from and was told I didn't actually buy it from them - they were selling it on behalf of a private seller and they were only the "middle man" and I had no comeback. I did not…
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What are my Rights? - Subscriptions
Hi all, just wondering if anyone has any advice regarding consumer rights with magazine subscriptions. I have not recieved my weekly magazine for a month, does this constitute a failure to delivery on time and as such I can ask for compensation? OR As I purchased the subscription over the internet do my rights change?…
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Specsavers-incompetent eye tests have damaged my sight
For the last 4 years I've had my eyes tested by Specsavers (and bought 4 frames&lenses from them!) I wasn't happy with their latest test as it took less than 10 minutes so I made an appointment with a local independent opticians. They were so astounded by the initial results (difference between current prescription and…
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Billed twice for same hire car
On 31 March 2009 I made a booking through Carhire3000 for a car from 11 to 14 April. I then changed my mind 15 minutes later and cancelled the booking. I was charged £76.53 and the refund appeared the following month on my credit card. I then made the same reservation through Holiday Autos because they included the…
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Ebay fraud
Hi people please can you help 2 years ago i bought a car off ebay for £2800 and it never showed up, stupid me i payed the person direct to his bank account and the person never returned it. i went to the police and the person was found that he defrauded few more people and at the end of the two year and a final court trail…
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Can they take legal action
Hi, I am posting this on behalf of a friend who has had an email saying that he could face legal action. He hired a bike on holiday in France - he booked it online while at home in the UK but didn't sign a contract or hand over any money. They didn't take a deposit when they dropped them off as stated in their terms and…
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virgin media
hi, im new here, im having problems with virgin media, basically we are paying for a 20mb broadband connection but at best we recieve 0.24mb, and half the time the internet will just stop working for anywhere between 5 minutes and a whole day. weve tried talking to the helpline but theyre no help, basically were really fed…
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Grr at B&Q
So i spend weeks trying to sort out and decide on blinds for dd's room..i decide on these: http://www.diy.com/diy/jsp/bq/nav.jsp?action=detail&fh_secondid=9788538&fh_view_size=10&fh_location=%2f%2fcatal!!!1%2fen_GB&fh_search=roman+blind+white&fh_eds=%c3%9f&fh_refview=search&ts=1273592582202&isSearch=true So get to store…
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Cancelling a maintenance job with Homeserve
I have just unthinkingly (because I'm a bit rushed and stressed) agreed for Homeserve to come and fit a washing machine for £75, and it's just occurred to me that I've been ripped off. Stupid I know but... Anyway the plumber from Homeserve is due to come and install the washing machine on Thursday afternoon. Do I have…
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Tap with a 'hole' in it
2 years ago we were replacing our bathroom. Bought a new bath, bathtap etc. Installed tap as instructed and noticed there was a hole in the fitting. Rang the manufacturer and they told us to install it as was designed like that. Once installed, tiled/finished etc the hole leaked! Rang the supplier and manufacturer and said…
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Strange response from New Look customer services!
I bought a navy blue blazer from New Look in March, and it has transferred colour onto my brand new (white) watch. After wearing it for about 4 hours, the strap of my watch has blue edges. I wrote to New Look explaining that despite trying I can't get the stains off, and I sent them photos of the watch to show the extent…
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What Consumer Rights questions should MSE answer?
Hi all I'm working on an update to our consumer rights guide (probabaly to go in the weekly email next week). I've tried to cover a whole range of issues but it'd be great if you could take 30 seconds to note your key consumer rights questions for me to see if i've missed anything. No promises they'll all make it into the…
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Internet Security
Afternoon All!! A couple of weeks ago there was a pop up on my computer to tell me that my security was only valid for a about 20 days. I went to see how much it would be to renew and it's £65.00 :eek: Anyway, I tried to cancel my subscription but it obviously wasn't cancelled as I got an email saying my card had been…
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Currys the saga continued...
Ok, so a while back I posted in the main thread above about my LG TV from Currys. So they refused to entertain my request for a replacement and we agreed a repair with a short turn around. Well the TV came back, it was NOT repaired, they damaged the back of the TV (looks like they spray paint or something) and subsequently…
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Consumer rights
My partner bought a sencond hand truck under 2 months ago from a registered garage . We have now found that several major issues have risen with this truck, like a new clutch needed, new oil filters, and now the head gasket has broken, this is all very costly to us. We have spoken to the garage as we have 1 years warrenty…
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reclaiming included in mobile phone contract
I have an O2 contract and can reclaim something like £150/£200 on this. This was included in the contract. I sent my bill to the claims dept and requested a cheque. This had apprently been sent to me. I never received it. I had to request it 3 times more (over the phone) as apparently my request got lost or someone hadn't…
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Mobile phone died.. Section 75 claim?
Hi all, a story first before I ask questions about a mobile phone that died. I am aware of Section 75, but I don't know much about it apart from that it is used to get refunds on goods. My OH's old phone, which she was given when she got a new contract got stolen during a night out about 6 months into it (it's a 24 month…
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unknow error on new laptop, can i get a refund?
I brought a laptop and is still within its 28 day money back guanatee. the laptop is not playing a game that i play all the time, the game does not require a softwear download therfore using the computer to work. millions of people play the game online and do not have the same problem as myself, therfore making me beleive…
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Help Required! Boiler broken - high electric bill in return
Hi there, I live in rented accomodation, recently my boiler broke and the landlord arranged for electric heaters for use until it was fixed. This included an immersion heater to obtain hot water. The electric bills were very high, I've written to them to see if they would compensate but they said it was a cold winter, and…
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collection of washing machine
I am buying a new washing machine from argos for my wife , having to pay £7-50 to have old one taken away ,ok will pay it , question thought eu rules were suplier had to remove foc , or have I missread .----oap.
