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new dress worn for 4 hours
Hi, Has anyone any advice, I recently bought a £200.00 dress for my Brother's wedding, I bought the dress in a local boutique, its boned & corsetted on the upper half of the dress, after about 4 hours or so I felt this sharp pain in my arm, it was the bone on the dress had come through the dress, I had to leave the wedding…
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Online order, faulty after a week
We bought our daughter an 8ft trampoline with enclosure for her birthday in April (order placed 6 April). We bought it from an online company called Fun4Kids, it cost just under £120 and was paid for with a Mastercard. We received the trampoline on 12 April, put it up on 16th and all seemed to be OK. Almost a week later…
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distance selling regs?
hi there, i agreed with a company that cold called me to use them to get my business website, not built yet, listed on the 1st page of google. that evening i emailed them back to say that i didn't reckon it was suitable for me and wanted to cancel the agreement. i thought that i would be covered with the distance selling…
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Got the hard sell...
I work as a freelance Makeup Artist and received a call from BT today which, from the message left on the answering machine, sounded like they wanted to hire me for a corporate job. When I called them I actually got the hard sell with regards to hosting my websites and adding them to 118 and URL lists etc. I initially…
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How long to wait?
3 weeks ago I ordered a shirt from a website. I waited a week and received nothing so I emailed them. They don't appear to be too hot on answering queries and it took 3 days to get a reply. That reply stated it was on back order and would be in stock within 2 weeks. It is now coming up for those 2 weeks, I have had no…
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Debenhams unfair policy - is it legal?
I ordered an item of make up from debenhams.com and they delivered the wrong item. I called the customer service department and they won't send me the correct item. I have to send the wrong item back and they will refund me. To get the item I originally ordered I have to pay again. I have to wait for a free returns label…
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Incomplete Order
Hi, We have purchased a garden furniture from BHS, and one of the reasons why as it came with a external cover. However it has not come with the cover and the store have been saying you dont need it - as it garden furnture. And basically fobbing us off!!! - and been rude. We also purchased this via there 0% interest free…
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Comet Laptop Repair
Comet have had my friends Acer laptop away for repair for the last four weeks with no sign of it being returned any time soon. I would appreciate any advice as to what action to take and any comments about what is a reasonable amount of time for them to effect a repair.
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debt recovery
I cancelled my mobile phone in dec via a telephone conversation, I was informed there would be 1 months notice and a payment was taken in january. I forgot to cancel the direct debit and another payment was taken in febuary. Since then I have recieved numerous letters stating I have not paid my bill. I have responded to…
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when is "new for old", not?
hi two or three years ago i bought a samsung digital camera from a high street electrical shop (not dixons or pc world). at the time the salesman said if i take out the insurance i could have a bit knocked off the price so, as the insurance was only £1.99/month i took it, he said i could cancel the dd when i got home.…
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problem with visa debit card payment.
hi there i have a problem. i orederd some heating oil for our house online on the 26th april. i payed by visa debit card and recived an email excepting payment. a few days later i checked my account and the money hadnt been taken. the oil arived on the 6th may with pre payment recived on the delivery note. i then thort…
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When is a guarantee not a guarantee!!
I’m unsure if this is the right forum in which to ask this question but I cannot find any other suitable link on the web site. In December 2008 I purchased a generator Iron from Cordless Phone Ltd, a site I found through e-bay. The Iron has subsequently stopped working, to be more precise, the generator has stopped…
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Quick question on guarantees, please.
When does a 12 month guarantee kick in for items bought online? Is it from date of purchase or the date you receive the goods? Thanks in advance :beer:
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Best way to get a refund.
Hi all, This sort of thing has been covered many times before I'm sure, but here's my situation. About four months ago I ordered a telescope part online from a company. Did a secure online payment straight from my bank account, and the money was taken almost instantly. Several weeks went by and I'd heard nothing, so I…
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Fire Engine drove through my garden
I got home yesterday to find huge tyre tracks through my front garden, after asking the neighbours it appears a fire engine drove through it. (I live in a private street and we have no fences/walls the lawn meets the path) I understand why they have done it, I guess they were on an emergency call and thought it would save…
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free credit report
it's probably been advertised a million times before but annualcreditreport dot co dot uk offer a free credit report yearly, you only have to pay a small set up fee of £2.50...
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Travelodge website error
Hi all, i don't know if anyone had a similar problem but i would appreciate any help as I am very annoyed with the Travelodge Customer Services team. My problem is that i tried to book a room for September at a hotel in Nottigham. I was looking at one in the city and then i found a cheaper one near the motorway which was…
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How do I get my money back?
Hi, I hope this is in the right place... Nine days ago I purchased some nail polishes on a website called Beauty4Nails , through PayPal. They took the money instantly and since then I've not been contacted by the seller to tell me my items have been dispatched and won't answer to my various e-mails. I'm worried I'm not…
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How long should you expect Clarks school shoes to last?
Hi, looking for some consensus and advice on what route to take here. I've always 'paid extra' for the quality and robustness of Clarks' school shoes - and they've always lasted so long my kids grow out of them. Normally I only have to buy 1 pair school shoes, and 1 pair winter boots a year per kid. Last week a pair…
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Say no to 0870, 0844, 0845! Call them for free!
I have a great site for everyone to use... Instead of calling expensive numbers starting with 0870,0845,0844 that aren't FREE with your mobile contract- the site has a list of alternative numbers (landlines) you can call. For example, you want to call Natwest telephone banking- the normal number is 0845 610 1234 (costs 25…
