We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Online order, faulty after a week
clairelh
Posts: 137 Forumite
We bought our daughter an 8ft trampoline with enclosure for her birthday in April (order placed 6 April). We bought it from an online company called Fun4Kids, it cost just under £120 and was paid for with a Mastercard. We received the trampoline on 12 April, put it up on 16th and all seemed to be OK. Almost a week later the zip from the enclosure completely broke - the thing you pull up and down complete came away from the zip, making the trampoline pretty unsafe for a small child to use.
I immediately telephoned the company and was told to put the details in an email which I did that same day, but was told not to worry, they'll just send me a new enclosure. Since then, I have heard nothing. I tried to follow up the email with another telephone call on 30 April, and was told that they were still intending to send me a new enclosure and they were waiting for one to be sent to them which they'd duly send on to me, but it wouldn't be more than a couple of days. Well, another 10 days have passed and still nothing.
I was just about to compose another email to them, but wasn't really sure if this was the best thing to do. Is there another way to approach this? Am I being too hasty - give there was a Bank Holiday last week too, would you allow a little longer - and how long to wait is too long? If they still refuse to 'acknowledge' me via email what would be the best next course of action?
I can find details on my actual rights but not really sure what to do when it seems things may not be going quite to plan in getting the situation resolved.
Many thanks for any advice.
I immediately telephoned the company and was told to put the details in an email which I did that same day, but was told not to worry, they'll just send me a new enclosure. Since then, I have heard nothing. I tried to follow up the email with another telephone call on 30 April, and was told that they were still intending to send me a new enclosure and they were waiting for one to be sent to them which they'd duly send on to me, but it wouldn't be more than a couple of days. Well, another 10 days have passed and still nothing.
I was just about to compose another email to them, but wasn't really sure if this was the best thing to do. Is there another way to approach this? Am I being too hasty - give there was a Bank Holiday last week too, would you allow a little longer - and how long to wait is too long? If they still refuse to 'acknowledge' me via email what would be the best next course of action?
I can find details on my actual rights but not really sure what to do when it seems things may not be going quite to plan in getting the situation resolved.
Many thanks for any advice.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.2K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.3K Spending & Discounts
- 247.1K Work, Benefits & Business
- 603.8K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards