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Faulty Sony LCD
My 40" Sony screen is faulty, still works but the picture isn't great. I bought this from Amazon 2 years ago but didn't fill out the form for the 3 year warranty so I've not got one. I tried them a few times but they were not being very helpful so went direct to Sony. Sony had the tv checked out and it needs a new screen…
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Wrong colour carpet?
Hello! I brought some carpet from a well known retailer in mid march, by the time the room was ready for it to be fitted it was mid/late april so I called them and arranged fitting. The carpet was picked up by their fitter and brought to our house (I paid £35 for delivery). When he went to fit it is was too small by 10cm,…
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Council Tax from 2001
I received a letter today from council tax saying we owe £1061 from another property we lived in in 2001, I had the same letter in Jan 2009, which I replied to, and asked for a detailed breakdown of all payment made to them around that time, they were taking payments directly from my husbands wages in 1999 to 2002 and when…
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Nationwide incorrect address details
Nationwdie building society have succeeded in cocking up my address change when I moved home. despite changing it early they have my address listed at the correct street but wrong flat number. depite several phone calls and visits to the branch, the situation does not appear to have been rectified. We have been trying to…
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H&M Return
I brought 2 tops from a H&M from another part of the country, I will not be going back there I was visiting someone. I took them back home and have changed my mind about them. I still have the receipt and it says I have until the end of the month to take them back. Can I take them back and get a refund from a different…
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Home insured twice direct debit repayment?
I recently received a renewal notice from Sainsbury's bank for my home insurance. What's this, I am not insured by them, (I used to be). As it turns out they had been taking a monthly premium by direct debit. I had cancellecd their insurance the previous year as they had not met a claim. I insured with another company,…
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do banks have to keep customer agreements?
We'd like my husband's bank to find a copy of the agreement he signed with them (for a bank account) quite a while ago. It's been about 20 years since he opened the account - does anyone know if the bank has a legal obligation to keep signed agreements on file whilst the product is still active? They are saying that as…
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Orange Mobile Contract- NOT RECORDING on Credit Report
Hi, I need some help... I have a mobile contract with ORANGE since September 2009- the problem is that they haven't been recording my payment performance on my report, and i've been paying by direct debit ever since. I've asked Orange to start recording my account with the three reference agencies, and they've done it, but…
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No receipt - what are my rights
I purchased a trampoline from Homebase at the end of the Summer last year. I went to construct it the other day and they hadn't included enough springs in the box. I contacted the manufacturer (Plum Products) to explain this and asked them to send me the missing springs, however, they won't send me the springs unless I…
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domestic & general
i insured my dishwasher with them 9 year's ago. i've never made a claim for my dishwasher as i hav'nt had many problems. only when it was'nt washing like it should i always managed to sort that problem out myself. only now the door is leaking so i had to call them, but in response i was told it can't be repaired as it's…
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Domino's Chasing for money
It is our house phone they have rang. My husband now has to gather all the money off his mates to pay. (Which is obviously what they should do). Im just wondering though if Dominoes have done right in what they have done by tracking down someones number address etc. Im sure other companies would just see it as a learning…
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Solicitors charges for emails
I am finishing off my mum's probate which has taken my slowcoach solicitors almost a year to sort out (land involved!). After probate was granted, I took charge and have liquidated all the shares etc in little under a week with the funds being put in the solicitors client account. I just had a letter explaining the bill…
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Advice on 12month 'rolling' contract please..
Hello, I agreed online to a 12 month subscription for web hosting with a compnay called 'onlinewebtraders.com' 12 months ago. I got sidetracked with other things and didn't have a use for the web hosting, therefore forgot about it. This 12 month subscription ended today, the first thing I knew about it was when this…
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Samsung ECO Promotion
We purchased a Samsung 46" LED TV in March and was informed that there was a promotion on to receive cash-back from Samsung (which finished in April) once TV had been purchased and delivered. The TV we bought was going to allow us to receive £150 cash-back. Brill, we thought!! So the tv was delivered and we had to take the…
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Faulty laptop bought from Comet...what do I do next?
Hi all I hope someone can help me with this one as I'm ready to tear my hair out!!! I bought a Toshiba Satellite L300 laptop from Comet for my daughter in Nov 2008 (it was a Xmas pressie) In Sept 2009 the laptop developed a fault where it refused to power up...all we got was a black screen! We ran the recovery disc as per…
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Tempur Mattress
Hi All, I ordered one of the above mattresses at the end of march with an initial delivery time of 3-4 weeks it came yesterday. I slept on it last night and it was quite possibly the worst night of my life. I woke this morning with chronic neck and back pain. I bought it from the traders premises so I don't think I have…
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Membership fees paid, then gym closes.
My elderly mother paid her annual membership fees by credit card to her local gym three months ago. It's now closed without notice. Is she entitled to claim any of the money back, for the nine months she's lost? The gym was a franchise. Thanks for any advice.
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Query on DSR
Hi all, I apoligise if you feel this question has been answered before but it is very difficult to get a grip on what is the actual truth, especially when I'm not really clear on what the laws are relating to DSR and a company displays it's own rules which seem to say something different. :( I bought an item of clothing…
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Tesco selling second hand/returned goods but not letting on (possibly)
Last weekend I purchased a game called Lost planet for my PC from Tesco for the mighty price of £3.00, bargain I thought what could go wrong. I am not a big PC gamer in fact this was really the first experience, loaded the cd copied all the files and then had to create a Steam account and register the game via the Steam…
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Argos returns policy
Can someone help me? We bought a 42" lcd tv from Argos and they have now said that once you plug it in, you can't return it. Surely this is ridiculous cuz how can you know if you don't like it or it isn't compatible with your equipment or there's a fault without plugging it in?! It would appear now that there is a ghosting…
