Query on DSR

gemstars

Hi all,

I apoligise if you feel this question has been answered before but it is very difficult to get a grip on what is the actual truth, especially when I'm not really clear on what the laws are relating to DSR and a company displays it's own rules which seem to say something different.

I bought an item of clothing from a company and this is their returns policy

"Returns
Should you not be happy with a product for whatever reason we offer a full refund or exchange providing we are advised by email and that it is returned by post within 7 days of the despatch date in the same unused original condition and packaging complete with all tags as received.
If the goods are damaged, faulty or incorrect on receipt from us we will exchange or replace free of charge including the cost of your return and our redelivery.
For all other returns we will not refund any costs for the return or for the delivery charge and any new delivery will also be charged.
We recommend that you obtain proof of postage, registered or signed delivery for your return that should include all your details, name, invoice number, reason for return and whether you require an exchange or refund. If you want an exchange please remember to tell us your new requirements such as item, colour and size."

I thought under DSR I had to inform the company within 7 working days from receipt that I was returning the goods (which I've done) but the above seems to say different but it does mention 7 days so maybe I've got it wrong?

I wasn't going to ask for the return postage, after all it's not their fault I ordered the wrong item. But if they start making a fuss and being difficult am I entitled to a refund on postage too? I'm not really sure what DSR says on this.

Thanks for reading, especially those that are sick of DSR questions!

paulofessex

You are correct...the 7 day period starts from date of receipt.

wealdroam

You have to notify them of your intention to return the goods within seven working days of receipt. The seven days start with the day after receipt.
You then have 28 days (or is it 30?) to actually get the thing back to them. Don't let them tell you otherwise.

Here is some light reading. It is written from the seller's perspectve, but otherwise good.

gemstars

wealdroam wrote: »

You have to notify them of your intention to return the goods within seven working days of receipt. The seven days start with the day after receipt.
You then have 28 days (or is it 30?) to actually get the thing back to them. Don't let them tell you otherwise.

Here is some light reading. It is written from the seller's perspectve, but otherwise good.

Spot on, thanks for the link!