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Refund (Promod.co.uk)
I received a gift voucher from the above company for £30 as a win in one of their competitions. I proceeded to place an order for £294, applied the gift voucher to the order and paid the balance £264 on my credit card. Received the goods, because I knew I would not get a refund on the gift voucher I kept enough of the…
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Price Changes ..Out of Stock
Hope so one can help me on this one. Looked at getting a new washing machine on monday and went to the dreaded currys.... Had a 299.99 washing machine advertised on the shop floor for 179.99...wanted to buy it there and then, was told it was out of stock and i wasn't allowed to purchase or reserve one at that price, even…
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faulty top but no receipt?
My son bought a nike training top from a sportsdirect shop but didn't keep the receipt. The stitching has come apart and is fit for the bin after only 3 weeks. Does anyone know if he is entitled to an exchange with the receipt because it is faulty? He has no way of proving it came from the shop unfortunately.
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Glass / Plastic found in M&S Food
My 10 yr old was eating a ready made meal and chewed this foreign object it was sharp. Took said object to M&S they sent off for research back to the manufacturer and the results came back as domestic pyrex glass not found in the factory and a £25 voucher for my inconvienience. This to me feels like the blame is on me I…
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very.co.uk offered me buy-now-pay-later then took it away after purchase
Hi All, Can anyone advise me on my next move? Last month I surfed the net for a good deal on a washing machine, and found a great price on a Beko at very.co.uk (apparently their part of Littlewoods), and it also came with 1 year's deferred payment, if I pay it off within one year there's no interest. So I signed up to…
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online software company - outside eu - refund?
Hi, I wonder if anyone can help. We tried a calendar maker software online demo and it seemed good, the save facility was disabled and upon purchasing the software (they sent up the key code to unlock it) we found it had some major flaws when saving. We could only find this out upon purchasing. We asked for a refund within…
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Interest charges on CCJ debt owed to me.
Hope this is in the right place, unsure where to post. I had a CCJ awarded in my favour against an ex 'friend' in 2007. She has not paid anything and after her moving a few times and re-marrying I have finally managed to find where she is now living. I filed an order for debtor to attend court for questioning to help me…
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Tesco refund still not received - advice please
Hi, I need some advice on how to word my complaint to Tesco's please! I ordered my weekly shopping online from Tesco on 24th April, for delivery on 25th April. We were out for the delivery, so I reorganised the delivery for the 26th April. I then checked my bank balance and saw they had debited my account twice. I don't…
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Purchase **Need Help**
hey guys, I bought a laptop 18 months ago and the laptop charger has now packed in, Currys have informed me that the charger is not covered under any kind of guarantee, sale of goods act or any type of EU law. I was just wondering if anyone knew where I stand with this? AM in the middle of my university exams and now have…
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Used car consumer rights
Hi all, Ive also posted this question on the Motoring forum but thought it might be more appropriate here. I just wondered if anyone could give me any practical knowledge of the legal rights you have when buying a used car from an independent car dealer, by which I mean its a small car lot and not a main dealer franchise.…
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samsung lcd tv broke after 2 years help
hi my mum brought a samsung 40" lcd from comet its now 2 years 2 months old and it stopped working yesterday comet want help as didnt take extra warrenty but surely a 799.99 should last longer than 2 years any advice please on next steps if any.
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Magazine Subscription Questions
Hi all, apologies if this is covered elsewhere, I can't find anything. I subscribe to time out magazine, a weekly listings magazine. I recently moved house and so changed my address with them, no problems. First week, I never recieved my magazine. I contacted them to check they had changed the address, they had, and sent…
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Items Damaged In Delivery
(Not sure if this is the right section so I appologise) My mum sold some pottery over the internet (through a classifieds site, not e-bay) The lady paid £200 including postage. Mum packed it up really well, every piece she put in bubble wrap, then put it all in a box, inside another box, bubble wrap between the two boxes…
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IKEA - What are my rights please and what chance an exchange?
Hi Up until some months ago I used to work for IKEA. Before I left (and in order to avail of my full staff discount of 15%) I decided to buy a new kitchen, even though this would be severely pushing my budget. After a shift I returned to the store in customer mode, spoke about replacing my kitchen and asked for a quotation…
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Formula One Autocentres
I have recently had my car serviced at my local formula one autocentre. I've used them for a couple of years and never felt that they had recommended unneccessary work, but this time I feel thoroughly ripped off. The car was serviced by them this time last year and has only done 3000 miles since, but they have re-done work…
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Credit file query - please help!
Sorry, didn't know where to post this.:( I had an account with BT which I terminated and paid up in June 2009 due to moving house. At the time, I believed (and still do) that the account had been paid up in full. 9 months later in March 2010, a debt collection agency contacted me. Apparently BT had been writing to me…
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Second hand luxury goods repair- what are my rights?
I use the term 'luxury goods' loosely but mostly refer to companies that take pride in their products. I'm a bargain hunter and use ebay and gumtree for most of my more expensive purchases. 2 eg which I'm currently wondering about and would appreciate an opinion. - a top of the range stroller. It was working great for more…
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PC World - Sale of Goods
Hi All, Why is it that when I helped my grandson's farther take back a broken TV/DVD combo last night to the Tunbridge Wells PC World, Keven (the store manager) refused to offer a replacement, stating the the DSG Group offer a repair service on all items returned, which would take a month. I argued the point that I (the…
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Bogus Amazon emails
Just wondering if anyone can help as getting no help whatsoever from Amazon! I placed a mobile phone for sale on the Amazon uk website. I had previously sold another item and the transaction went without a hitch. I received an email to say my phone had sold to a seller in the UK, the email looked exactly the same as the…
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Help With Laptop Insurance Denied...
A few months ago, I took my laptop to a course, and was coming home with my sis in law, after getting some messages... I took all out the boot of the car and placed it on the pavement. When I took the shopping in and came back out for the laptop.... My sis in law had reversed over it... It was an accident. and now pc world…
