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Items Damaged In Delivery
Buggles
Posts: 333 Forumite
(Not sure if this is the right section so I appologise)
My mum sold some pottery over the internet (through a classifieds site, not e-bay)
The lady paid £200 including postage. Mum packed it up really well, every piece she put in bubble wrap, then put it all in a box, inside another box, bubble wrap between the two boxes and then parcel taped it up really well.
Sadly, £80's worth has broken.
Mum has rang the courier company she used and they have said that, as we knew before hand, pottery was not covered under the insurance and therefore we would not be entitled to any compensation at all.
As you can imagine, both my mum and this lady are upset as, somewhere, somebody has to lose some money.
My mum does not think it's right that she has to give the lady money back, as the items were in perfect condition when they left our house. The lady who bought the stuff does not think it's right that she loses money either.
My mum hasnt actually e-mailed the lady back yet, as she really doesn't know what to do.
Does anybody know where we stand on this matter??
My mum sold some pottery over the internet (through a classifieds site, not e-bay)
The lady paid £200 including postage. Mum packed it up really well, every piece she put in bubble wrap, then put it all in a box, inside another box, bubble wrap between the two boxes and then parcel taped it up really well.
Sadly, £80's worth has broken.
Mum has rang the courier company she used and they have said that, as we knew before hand, pottery was not covered under the insurance and therefore we would not be entitled to any compensation at all.
As you can imagine, both my mum and this lady are upset as, somewhere, somebody has to lose some money.
My mum does not think it's right that she has to give the lady money back, as the items were in perfect condition when they left our house. The lady who bought the stuff does not think it's right that she loses money either.
My mum hasnt actually e-mailed the lady back yet, as she really doesn't know what to do.
Does anybody know where we stand on this matter??
0
Comments
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It is the responsibility of your mam to get the items there to her. The company she used as her agent in this seems to have broken them, therefore it is her responsibility to refund. Look at it from the POV of the recipient, through none of their fault they have 80 quid of broken pottery...0
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You could still try and claim the money back from the courier company even if it's not covered by the insurance, however you would have to demonstrate it was due to their negligence or malice that the goods were damaged, rather than just being an accident.
In future, make sure anything you're sending is adequately covered, saves a lot of hassle in the long run0 -
Has your mum asked for photo's of the damaged items?0
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