when is "new for old", not?

crazydad

hi

two or three years ago i bought a samsung digital camera from a high street electrical shop (not dixons or pc world). at the time the salesman said if i take out the insurance i could have a bit knocked off the price so, as the insurance was only £1.99/month i took it, he said i could cancel the dd when i got home. well, (you can tell this is going to be a long one!!) i never got around to cancelling it and the other week the camera was dropped and totally knac.. broken, so after calling them i sent it off. now, the salesman told it was a "new for old" policey so i was expecting either a new camera to the value of, or vouchers but what i did get was some "refurbished" piece of tat, same model, but not mine. the serial number was also scratched off. i called them up but was told that this was acceptable under the terms and conditions of the insurance, but the "terms" when i took it out were what the salesman told me, "new for old"!!

i am just about to write to them and see what they say but i'm not hopeful.

bloomin' insurance policey!!

just venting!! :mad:

thanks for listening.

jimbms

Forget what the sales man said, what are the terms you have in writing.

crazydad

hi jimbms

just like the thing, i cannot find the original paper work, the operator i was speaking to said he would email me a copy of the terms "within the hour", that was two and a half hours ago!!