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vw
Hi, I am hoping to get some advice ... I ordered the new VW polo back in Dec '09. I was hoping to part exchange it for my current polo and put the rest on finance. i signed all the necessary paperwork etc and since have been waiting for the arrival of the car. i assumed the credit check was done there and done. i phoned…
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ebay - seller wants to cancel - I don't!
I succesfully bid on and won an item on ebay on friday, paid the seller straight away by paypal and sent a message to them, telling them I had paid and requesting they send the item by wednesday, as they state in their t + c. I heard nothing back so emailed them yesterday to ask for details of the materials they would be…
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Terrible Hotel experience
Hi everyone, I've just spent a weekend in Manchester with my girlfriend at a hotel. I am not going to enclose the name of the company as of yet. But I've paid for a double room which was £130. I understood that when I bought the room it didn't have a window. However, throughout the night the following occured: Issue One 20…
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Anti Virus suite destroyed my Windows 7 PC
Wasn't expecting this to hit me yesterday and I dare say probably some other readers here! Basically any anti virus program that uses Bit Defender downloaded an automated update to its virus definitions and then promptly started quarantining all the files I was using vital to the operation of Windows 7. It wouldn't have…
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Lost in Post
I was wondering if anyone could give me some advice? I ordered guitar hero for the xbox online nearly two weeks ago. When it didn't arrive I called customer services to check on it, and they advised it had already been delivered! They say they have a signature for it, and the driver confirmed it was at the correct…
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B&Q..customer rights?
I bought a lawnmower from B&Q today and when I paid the staff member said to keep my receipt and that it covered me against problems for 45 days with them, and then after that I would have to contact the manufacturer. I know the reasonable time requirement for faulty goods is open to interpretation, but can B&Q dictate how…
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Beko Washing Machine
Can I just ask for some advice before I give them a call tomorrow? Elderly Mum purchased this small Beko Machine in August 08 from Argos. We still have the receipt for it. This morning she has put a wash in and the machine is constantly tripping the power. Obviously as its 2 and a half years old we have no comeback with…
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Consumer rights-Item out of stock but money taken
Hi At the beginning of this month I ordered an electrical item from B&Q and paid for the item in store and received a delivery date -20th march and a receipt. The money immediatley went out of my account and at no time was I told my purchase was 'subject to availability ' or indeed did it state that fact on my invoice .Why…
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Faulty TV - no receipt
Hiya We bought a DTV from Currys about 6 weeks ago. We do not have the box or receipt anymore but it has stopped working. The digital channels no longer work and we can only use the analogue channels. Obviously we want to take it back for a replacement or a refund but do not know what our rights are (with out proof of…
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Sent phone for repair, delivered to someone else
Hi all, I sent off my iphone for repair due to a faulty screen. Having waited a while, I emailed the shop I sent it to asking when I'd have it returned. Turns out the phone was delivered to someone else by mistake, and they are reluctant to give it back. The shop has said aside from requesting it back, there's nothing they…
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Family meal out and dreadful, rude service!
Hi all:) Just come back from what was suppose to be a nice family get together at the local Waggon and Horses pub and restaurant. As a family spent about £100 plus drinks for 8 adults and 4 children. I booked a table in advance as it was a large group - upon arrival a table had not been reserved so they tried to sort one…
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£30 charge for under 18?
Hello All! Okay. Here's the situation. My sister has a regular saving account of which she pays money into each month (opened end of January). Last month she made her first payment into the account by standing order (and set it to re-occur). She forgot she had set it to re-occur and when it did this month she didnt have…
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Faulty Item Dispute
I bought a USB drive from Scan.co.uk. As with most people, I'm sure, I have had many USB drives in the past. This particular drive which I bought is an EXTREMELY tight fit, and in some cases (for example mine and my friends macbook), the amount of force required to fit it in is so much that I fear I am going to break the…
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time period for invoice ?
hi all, hope you can help ive tried absolutely everywhere, Got work done at the dentist in2006 and have just been sent some very abrupt letters wanting payment , after 4 yrs do i still have to pay up ? if they wernt so nasty i wouldnt have minded but now its a principal thing
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Ebay / Paypal refund
I hope someone can advise me as I dont know what else to do :cry: I won an item on ebay last Thursday and paid immediately using paypal. Whilst I was paying the website crashed and asked me to submit my payment again (which I did). When I checked my bank on Wednesday evening I noticed the transaction had gone throught…
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Mail Order over send question
Hi All Quick question for you all. Me and my wife both ordered a free talex speed camera detector thingy with a 10 month database subscription for £39.99. We recieved our talex's ysterday, but we also recived an extra one each too which we didnt pay for or ask for. Today we have both just recieved an email saying there had…
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Faulty Aldi laptop
I bought a laptop from Aldi in March 2008 for £499 with a three year warrenty. Since September last year it has had to repaired three times by them, and am awaiting the courier to take it away again. Its the same faults each time, so theres obviously a big fault in it but each time I ask about them replacing it they say…
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Fraud Insurance from Columbus Direct - Train Line
I felt cheated yesterday when I was booked for a train through trainline.com and the train got cancelled in the last minute. I had an insurance while doing the booking through Columbus direct. When I contacted Columbus Direct they refused to send me the claim form saying that the insurance will not cover me for the train…
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Charges as Noified by Halifax
I've just been off the phone with Halifax with an argument that when they charge me they call them "Charges as Notified" yet my last 4 charges I was not notifed. Do I have a case with them on this?
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Can I open mail delivered to my address? (custardy??)
I bought my house 11 years ago and since them was inundated with mail for the previous owner - I had no idea where she moved to and could not locate her through solictor who arranged house purchase. I marked all mail as 'not at this address' an returned it to the senders. After 3-4 years some companies were still sending…
