Faulty Aldi laptop

piglet25

I bought a laptop from Aldi in March 2008 for £499 with a three year warrenty. Since September last year it has had to repaired three times by them, and am awaiting the courier to take it away again. Its the same faults each time, so theres obviously a big fault in it but each time I ask about them replacing it they say no.
Does anybody know how many times they can repair the same problem before they have to replace it because I am getting sick of being without one (am on a borrowed one at the mo) and I feel they are just going to keep patching it up untill the warrenty runs out?

neilmcl

Under the Sale of Goods Act Aldi can have it repaired as long as this remedy doesn't cause a significant inconvenience to you. I would suggest that have it repaired more than twice now with the same issue is such an inconvenience that you would be well be within your statutory rights to argue for another remedy such as a replacement or refund (partial).

I would suggest you get on to Aldi to cancel any further repair and demand a replacement under the SOGA, don't mention you have use of an alternative machine as you need to show that you are being significantly inconvenienced.

piglet25

Thanks for the advice, I have requested both last time it was sent and this time and they say its at their discretion, so can I demand a replacement or just keep asking? I am wondering this as they are based an Germany so I don't know if this makes a difference

neilmcl

You can demand a replacement, but you have to mention that any further repairs are unreasonable and, the important part, will cause a "significant inconvenience" as described in the Sale of Goods Act 1979. Bear in mind if they don't want to budge then the only option is to take them to the small claims court. Also, afaik UK laws do apply to Aldi.