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Argos help
Hi, I bought a pool table off argos.com at the start off the month for delivery by 3rd feb, today I got a call off them saying the table isn't and will never be in stock anymore but I can get a refund or choose another table but pay the difference, can they do this? They took the money out straight away so I thought they…
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B&Q changing their refund without receipt policy
Just a warning that from the 15th February, B&Q will no longer issue a credit note as a refund for goods if you don't have proof of purchase. I took some items back today, without the receipt and got a credit note - but was told that after the 15th Feb, they won't be able to do it...! So - if you need to return something,…
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Another question to increase my knowledge
Here's a question that came to me at work the other day, and I wonder if anyone knows the legal standpoint on this. We act as agents for internet, TV and mobile services such as Sky, TalkTalk, Vodafone, etc, under which we sign people up to their services - often on tariffs/deals unique to us. Now, I am aware that under…
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Website selling something for £0.00
Can someone tell me, if a website sells an item for £0.00 and allows you to go through checkout (paying for delivery) and produces a receipt - will they have to send it out? Or is there a way for them to get out of it?
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Web-Crafts.co.uk - What do I do next?
HELP! I am don't know what to do next. I placed my order in early December so I could make some jewellery for Christmas presents. When a week later my order hadn't been despatched I called them up to be told that my payment hadn't been accepted. When I told them that the money had come out of my account they promised to…
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Toshiba laptop
Hello I paid £350 Toshiba Satellite Pro from EBuyer in September last year and I'm on the verge of sending it back for the third time. In December, the laptop died during a Windows 7 upgrade, and the hard disk and mainboard were replaced under warranty. On return, the battery wouldn't charge and the mains adaptor would…
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Amazon returns - correct me if Im wrong
Isnt it illegal for Amazon to charge £2.75 if you return an item? I bought 2 books which were not what I was looking for even going by the description and they are trying to refund minus £2.75 for each book. I thought under the distance selling act that you had 7 days from receipt to return and that online sellers had to…
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Help received a Tax overpayment charge for £900 today due on 31st Jan
Hi, I'm at my wits end here, please provide some advice. I am employed by local government agency, and received a Self Assessment tax form earlier this year for the tax year 2008-2009, (I was told this is due to me claiming car expenses and mileage). I completed the form using information from my March 2009 payslip, and…
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Gym opening times
I put a thread on here a few weeks ago regarding the opening hours of my gym which i signed up for in April last year. Their opening hours originally were Mon-Fri 9am to 8pm and Weekends 9am-5pm. I called the manager today to ask of the opening hours as i noticed it was closed last Sat at 2pm and was shocked to find they…
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Are payments protected with your debit card?
Hi, In August. I paid a years gym membership with my debit card. The gym has now ceased trading and i have lost 6 months membership. Is there any way i can get this money back? (i was informed that there is protection with credit cards). Thank you Cola5593
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Phone contract illegal or not?
Hello all, I'm a newbie to this site but looking for some advise, not sure if I should be posting this thread under 'Phones'? My wife and I now have a new addition to our family. With that in mind we seriously need to watch our out going costs as she is now on maternity leave with standard pay. With this in mind I recently…
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Argos none delivery
Hi i ordered some furniture from Argos direct on 31st December 2009 via the internet. My order went through and i had a confirmation e-mail to say Argos would contact me before 26th Jan 2010 to arrange delivery on my items. Well i had a phone call today to say i will now get a phone call on 14th Feb to arrange delivery! I…
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Next Customer Services
Hello, I wonder if anybody else has had any problems with Next customer services. My issue is as follows. I ordered 3 items from Next online, I did not receive the usual email confirming the order and 4 days later i still had not received the items I ordered. So ( perhaps unwisely) I ordered them again.This time they…
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Garage refusing sale without purchase of additional warranty
Hi all, I'm about to purchase a new car and I've found the one I want nearby in a car showroom. It's advertised at £11k and I'm ready to purchase but the garage are refusing to sell unless I purchase as a minimum a 1 year warranty at £399. Clearly this would cover them if I found a problem during the first few months but I…
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Victim of scam while abroad
Hello, I wonder if anyone could give any advice. My grandparents owned a timeshare which they wanted to get rid of. To cut a long story short they paid a fairly decent amount of money for a company (in Tenerife) to take ownership of it. Part of the bargain was that they also got access to their software and website for…
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A really interesting problem...friend has been shafted. Who can help?
I've got a fascinating problem to share with you. Unfortunately one of my friends has ended up in a real pickle. My friend owned a motorbike that they wanted to sell, so they took it to a (reputable) local dealer contact of theirs. They weren't friends, but they knew each other. The dealer said that they would sell the…
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Returning Mobile Phone - o2/Nokia
On 12 December 2009, I bought a Nokia5800 for my sons Christmas prezzy. (on o2 PAYG) In the first week of January the phone would switch itself off if he tried to answer a call, by a bit of elimination and restoring the phone to factory default settings it seemed to resolve the problem. Since last week the phone has…
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Brighthouse Tv Problem
I am hoping someone will be able to shed light on my rights regarding an HP purchase i have with Brighthouse. I have been paying up a 42in Tv from Brighthouse for nearly 3 years now and with only 4 weeks left to pay, Lo and Behold the screen has black marks appearing on it. Heres where the problem begins.... I have been…
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Missed Appointment Compensation
Hey, I have had a persistent problem with a pair of sofas that I bought a few years ago. I called up the retailer and asked for them to be repaired. They then forwarded me to the manufacturers, and I arranged an appointment for them to come and inspect the sofas. The appointment was for them to come between 12 and 6, on…
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Gym refuses to honour their part of the deal
I signed a 12-month contract with my gym in Lewisham in December 2008, Dec 2008 would be free, the contract would start from Jan to Dec 2009 and I would get 3 months free (after Dec 2009). He said an additional 2 more free months was possible as well. He couldn't waive my initial gym fee because of all the free months, so…
