B&Q changing their refund without receipt policy

Dizzie77

Just a warning that from the 15th February, B&Q will no longer issue a credit note as a refund for goods if you don't have proof of purchase.

I took some items back today, without the receipt and got a credit note - but was told that after the 15th Feb, they won't be able to do it...!

So - if you need to return something, you've got two weeks!!!

I_know_my_ABC_and_my_CMYK

They did this a while back at my local store but changed it back to credit notes but i think 28 days only 2 days later. They honored the credit note as a good will gesture for me as they had changed it that day.

Dizzie77

I got the impression that this was going to be a National change, rather than a local one....but maybe someone who works for B&Q can confirm?

hollydays

I am amazed B & Q were allowing this in the first place,they don't have to.

biscit

Dizzie77 wrote: »

So - if you need to return something, you've got two weeks!!!

??? I know some of us let stuff slide from time to time, but surely if you've got something from B&Q that needs to go back, then you're going to do it in two weeks.

I think the average man in the street keeps his receipts. Some more organised than others. Mine stay in my wallet for a week or so and then get stuffed in one big envelope- but they are there. I'm not unusually organised, in fact I would say this makes me more disorganised than the average.

Anyway, a reminder to be responsible and keep reciepts is always welcome, even if the implicit accusation that most of us don't isn't. Is this just for unwanted items?

bitemebankers

What a shame.

B&Q have been quite strong on customer service for a few years now. It's sad to see them changing this policy - presumably too many people were taking the mick.

baby_fuzz

B&Q are still great though - often you buy stuff for DIY, and it sits around for a while, so their long returns period is good. We just have a draw where we keep all the DIY receipts - so we know exactly where to find them, when we realise that we have bought too many of one item; didn't need something in the end; or something doesn't look like it will fit.

Dizzie77

Baby_Fuzz - When I went through the till point, there was a notice saying that they had changed their returns policy too - It is shorter now, but I can't remember what it said it was...and what it is now....
But yes, I would imagine that too many people were just taking the mick, so they are clamping down

Jo_F

I used to work for B&Q on the returns till mostly, and it probably is down to too many people taking the mick.

We had people with 5 litre tins of emulsion, and it was only when they got to the dregs that they realised they should have had gloss.

Christmas lights that somehow stopped working around the 3rd Jan (I had a socket by my till that I used to used to check the lights and if they worked I refused the return)

Ivory_Tinkler

Maybe many of the big retailers are tightening up their returns policy because of people taking the mick which is really sad, but I suppose that they are not in business to be abused and it just makes it harder for those of us who do play fair. M&S recently reduced their returns period too.

biscit

Some people have no shame. It's those people who spoil it for the rest of us.


I imagine that people who try it on believe they're not really doing anything wrong because in their view "everybody does it."