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Advise on mis-adversing please..
I ordered a spare part for my radio controlled helicopter, only to find when it arrived it didn't fit, i e-mailed them and they confirmed that it is for another model, not my model, even though it is under my model catagory on their website... They have said that they will refund me for the part if i send it back, but they…
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car problems
hi all i have also posted this on motoring as was unsure where to post I am posting on behalf of my brother and his partner. He has just phoned me up in a bit of a pickle, basicaly they brought a vauxhall astra, automatic, 06 reg, 25,000 miles on finance from sparshats for £10,000 including a £500 waranty. They have owned…
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Preserved flowers from my wedding
I had some wedding flowers preserved by a company last year and the flowers are now looking old and brown and not like they did when they were first preserved. I want to know what my rights are regarding getting a refund.
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where do i stand
i bought a laptop from currys and never realised until i showed my brother it that it was a 64bit operating system and he told me i might run into problems with drivers and software im a nooob and this wasnt explained when i purchased the laptop all i got was the sales patter.i contacted the laptop make hp and there reply…
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A screw found in food - what to do?
Not sure where to post this but just after some advise as to what action i should/could take. Bought some Indian Sweet (Ladoo) from a very famous Indian Sweet Chain called Ambala (https://www.ambala.co.uk). My niece was eating one and she broke the ladoo in half and a huge piece of screw was inside. What should we do?
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Fault Item From America?
I bought a pair of gloves from an American company at the beginning of Dec. I had to chase them mid Dec for dispatch and they have finally arrived today. However, the thread is pulled from one of the fingers and it looks like it will just continue to unravel (made of thick wool type material). I've emailed them to ask if…
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Distance selling - cancelling before delivery
Hi, I need some advice on distance selling regs.. I ordered some home audio equipment online a few days ago (3rd Jan) however I didn't receive any kind of email confirmation. I emailed the next day to confirm the order but didn't receive a reply so I emailed again yesterday evening to cancel. I got automated 'we have…
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Fake Goods
HI, I was recently scammed by a website selling fake goods, there are several similar sites: inthego.com b2corder.com runtimberland.com Timberland and Ugg Boots seem to be common. Where can I list these sites so nobody else gets scammed? Cheers, Mick
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travelodge dispute
hello, i could do with some advice please. i booked 3 rooms online on the 23rd dec but when booking never changed the date fields to the 27th dec aaaaa9 the date i wanted to book for) and went ahead and confirmed the booking and paid. i recieved an email immediatley from travelodge with a confirmation when upon opening it,…
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Replacment Car - Policy Rights
Long story cut short: - 17/12/09 - Friend crashed into a car as somebody pulled out on him - 17-29 December - repetadly telephoned the insurence only to be told:* Ring you back * Nobody in office due to snow * nobody in office due to xmas * nobody in office as it's 9-5 * Needs to be dealt with by different department etc A…
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Useless Dell
I ordered a computer from Dell the 30th November and payment was taken from my account on the 5th December. The local courier (UKMail) left a card on the 15th Dec and agreed to redeliver on the 17th. I took the day off work and waited in all day, but no delivery came. The courier would not pick up their phone all day so I…
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Tesco tv
I purchased a TV from Tesco 6 Months ago and it has been faulty since day one! I have logged all the different problems with Tesco electrical. Everything from Screen freexing to the sound going. Each time this happens (a few times every hour) i have to unplug my TV. Tesco have now agreed that it is faulty and have asked me…
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Mobile phone contract help!
i really need some advice... i took out a contract which was the htc hero £35.00 i was having problems with the phone so the company offered me a phone which was like to like which was the the htc tattoo. i recieved the phone and it was nothing alike.. the screen reso is rubbish... the software dont work.. i phoned up the…
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Cdiscount - no response to refund emails after their original acknowledgement
i returned a faulty freeview box to cdiscount, as per their instructions, and at my cost - i was told that the refund would be issues within 3-5 days since this time i contacted them again, and they said it would take anything up to 28days to appear in my account. it has now been nealry 2 months and nothing - they are not…
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Love Film- not
Hi. I took out a free 2 week trial with the dvd post service, love film. I found a title that looked great as I had missed the series on Tv. It was called 24 and was a box set. I ordered it and waited....and waited and before I knew it I had my first payment taken out of the bank and....still waiting. I telephoned them and…
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Advice needed urgently
Hello All I purchased a glass shower enclosure from a seller on Ebay back in January 2009. On Xmas day one of the shower doors exploded without reason. I happened approx 23.00hrs whilst I was in working and OH was in bed. The door shattered into loads of pieces and lucky nobody was using it at the time. I have just spoken…
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Advice Needed - Tesco/Xbox
Hi. My brother in law purchased an xbox elite last saturday night from his local tesco and when he got it home, he opened the box to find a used arcade xbox, no controllers or wires. He returned the next day to speak to the manager and ask for a swap/refund but the store are saying its not possible and he's obviosuly…
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Police at door this morning..
Had a strange visit from police this morning at 7.45am..both dh and i were still in bed.He went to the door and they asked for some man and he said sorry youve got the wrong address they asked how long weve lived here,and who we rent the property from..and then went..but it just seemed really weird..its a very desirable…
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Faulty phone
Hello and thanks for taking the time to look in on my problem Bought a phone from CPW yesterday, the assistant opend up the box, and set up the phone for me (I didnt ask for this) I payed up and left the shop. As I got out of the shop I pulled the phone out of my bag to make a call to find that the phone was dead hmmfff I…
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Asda have taken money without permission
Hi all, this is my first post so please bear with me. Just before christmas I ordered about £65 worth of shopping from asda online. The delivery driver 'broke down' so the shopping wasn't delivered and an arrangement was made to make the delivery the following day. When the shopping failed to arrive the second time I…
