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is a credit note my only option?
During the christmas period, my parents went into the Aspecto clothing and shoe store in Nottingham, in order to purchase me a new pair of UGG boots as a present. Upon checking my current pair of uggs, my mum noted the size (3) and off she went! On arrival at Aspecto, she asked a sales advisor for a pair of short classic…
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Product Ordered but company refuse to sell !
Hi, I bought the following: " date 5 January 2010 09:30 subject BuyMobilePhones.net - Order Acknowledgement #789185 Hi, Thank you for ordering from BuyMobilePhones.net. Your order will be processed as soon as possible and you will be notified by email as soon as it is dispatched. Please visit us again soon. You can check…
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Personal Data Act - Where do i stand.
In sept 2009 I was approached by a sales representative from a major power company. I was pleased with potential saving that I could make by signing over my electric and gas supplier to the company that they were representing. I completed the form\contract, provided my personal details, bank details for direct debit etc.…
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Urgent advice needed on BT
In November we ran into some financial difficulties and were unable to pay a bill as I have only just now recieved my student loan as Im a student midwife.They cut our broadband and phone off which we needed and sent us a final bill, terminating our contract against our will and adding a nice £50 charge. So we rang them up…
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Urgent: Possible Carpet Rip Off
Re-posted as originally in wrong category. carpet fitters arrived at my house to fit a carpet, I am at work so mum just rang. firstly they had a fit cos ive taken all gripper rods up in lounge, ive got a red quarry tiled floor and they said they thought it was concrete and it will be virtually impossible to renail the…
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dodgy TV
Hi everyone Please could I get a view on this. We bought a TV from a high St chain in Sep 09 and now and again it switches itself on...very scary at 1 am last night when we were woken up to the sound of Harrison Ford being shot at !!! - I have had an engineer out once who did a full reset, he said it was the software and…
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Contract - do I have any rights?
*sigh* I have pretty much been forced to move out of halls because the noise is now affecting my health and studies. I asked what would happen if I couldn't afford to pay rent on both places even with LHA of £91 a week. (I would have to find at least another £110 per week) I got told it wouldn't be a problem if I could…
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Sky- vouchers!
Hiya. Has anyone had any success with receiving promised Vouchers after complaining to SKY Head Office. I took out Sky contract on Sept 18th 0 and eagerly waited for my £50.00 vouchers to spend at Tesco, which I was told would be within 3 weeks. After numerous phone calls to Sky, I was fobbed off with all sorts of excuses…
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BT - Monopoly?
Please can we start some form of movement to bring BT to account for the way it disregards our consumer rights and gets away with it. I have been pretty much solidly on the phone to BT from 9.45am this morning to 5pm. I shan't bore everyone with details but they put a CEASE on our broadband line and did not inform our ADSL…
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sofas.
i bought a 3 seater and a 2 seater sofa from land of leather 2 years ago...i also took out accidental cover on them which cost £250 for total of 5 yrs... over the past year on all the seat seams its starting to peel and tear...i phoned them and thay came out.they said its not covered in the warranty because its on the…
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faulty trike - smyths toy store - UPDATE
posted this in praise & vent but think thats the wrong forum. we got the wee man a trike [mud monster] from father christmas. purchased 23/11/09. have the receipt. has been used outside once round the park but pushing him as he cant quite reach the pedals yet. a couple of days ago our 4 year old got on it and the pedals…
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Blockbuster Copyright infringement ?
Hi. We rented 5 DVDs from blockbuster for £5. The one my daughter really wanted to watch was nanny Mcphee. Got home and they had put in nannys diary. Was a bit gutted , but we all make mistakes . I drove to Blockbuster didn't even get an apology. Still not that bothered. Got home tried to watch Nanny Mcphee , guess what?…
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Issue with my TV
My TV's audio is sounding very quiet when people who are narrating documentaries or commentating on sports are speaking, having to turn up the volume considerably. This makes the foreground audio, everything other than the speaker, very loud and it's getting quite frustrating. I don't know how to troubleshoot this, should…
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asda cancelled my order and still have my money
I did a online shop with asda yesterday and they cancelled .they said they called but they did nothing and did not give a sxxx on the phone. \only thing is now they have taken the £110 from my bank .asda said they did not take the funds and now it is with the bank...called bank today but no answer due to no staff ,does…
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Sainsbury's complaint
Hello all, Sorry if I am in the wrong section but this is my first post. My wife bought me a laptop from Sainsbury’s on 6th of October as my Christmas gift. She had asked if it included Microsoft office and was told yes. Today I tried to use it but found it only to be a trial product. Now Sainsbury’s are claiming I can not…
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phone Repair
I got a samsung tocca utral off ebay was mint working for about 4 weeks then the keys stoped working ... So found a repair center near me and took it in for repair they did it under the warrety got it back said it was a softwear problem.. used it for a few days and it started doing the same then just went off and did come…
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TV knackered after 18 months any rights?
Hi guys, Bought a tv in mar 08 from tesco,which today has gone faulty,the maufacturer says the warranty period is 12months and they gave me a number of a repair centre,but my wife swears when we bought it,the lady in Tesco said the warranty was 24months (i would be lying if i said i could remember) but,do i have any right…
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Aldi, a grill and the SOGA
This might be lengthy, but I'll try to keep it brief. My parents bought a Delta grill from Aldi about a year ago. They have had two or three over the years, all have gone wrong within their three year warranty period and every time, Aldi has insisted my parents send them to the manufacturer for a repair/replacement. The…
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Goods bought via internet are faulty - cannot get in touch with company
Hi everyone, I could really do with a bit of advice.... I bought some gaming headphones for my partner for Christmas and they have turned out to be faulty. The microphone connection is poor and crackles when in use. As soon as we found the fault I tried to phone the company (discount discs . co . uk) but there was no…
