asda cancelled my order and still have my money

bemybaby01384

I did a online shop with asda yesterday and they cancelled .they said they called but they did nothing and did not give a sxxx on the phone. \only thing is now they have taken the £110 from my bank .asda said they did not take the funds and now it is with the bank...called bank today but no answer due to no staff ,does anyone know how long i will have to wait b4 the money gos back into my account.

mustangsal

They did the same to me yesterday. on my sons birthday, with no hope of getting shopping anywhere else.:mad: said the same bout money too. i was in a right stress. it was back in the bank this morning though. thankfully.

haggisneepsandtatties

They did the same to me yesterday, and like you, the assistants didnt care when I spoke to them. They also didnt tell me that the order had been cancelled, I didnt know it had been until I phoned the "help" line to find out where it was! And the bad news is it may take 10 days for the money to go back into my bank account. Not good! And they just dont care! I emailed with a complaint, and have had no response, so am in the middle of writing a very strongly worded letter!

Tracy x

kremmen

Even though I work for a rival supermarket ( some of whose drivers didnt return till 2am this morning).

Give them a break

Today some staff walked for hours to get to and from supermarkets. there was only a skeleton staff in many shops . None of our shops didnt open in our chain as far as I know.

If the worst snow for 30 years doesn't allow for a few problems what is allowable ( nuclear war?)

geordie_joe

kremmen wrote: »

If the worst snow for 30 years doesn't allow for a few problems what is allowable ( nuclear war?)

But the big point of the post below was the staff didn't care.

Well done to the staff that did make it in, but those that made it in then didn't care about the problems they are paid to solve may as well have stayed at home.

haggisneepsandtatties

The fact that the order was cancelled wasn't the issue - the weather is very bad and that cant be helped. What has annoyes me was the attitude of the helpline staff, and the fact that Asda still have my money! I am a lone parent with a disabled child on a very very tight budget, and I cannot afford Asda to hang onto £70 of it! I had to borrow money off a mate so I could get to the shop and get my shopping. Anyone who makes it to work at the moment has my admiration, but like I said, thats not the issue here

wee_katie

hi,

this is my first post, been a lurker for a while.

the same thing has happened to me. i had a delivery due yesterday from asda. they rang me the night before and said there is a chance it might not be delivered due to the weather and they would ring me back wednesday morning to let me know if it would be delivered. but by 11:00 i had no call from them, but they had took the payment from my account so i tought the delivery must be on its way. i phoned the number they rang me from wich was the shop in edinburgh and was told deliveries had been cancelled and a collegue would be calling me within half an hour to talk me through the procedure. i wasnt in when she phoned, (i went to my local co op. but by that time there was no bread & no milk) but she left a message saying no deliveries and it will take upto 10 days for a refund.

i completely understand there is nothing they can do about the weather, and dont blame them for not delivering in this weather, i wouldnt want to travel that far, but they took my money after they knew it may not be delivered, im on a very low income with 2 kids that could eat for scotland (especialy with them being off school) so asda have taken all the money i have available for shopping and dont seem to want to help.

when i spoke to the lady in the shop, she was very pleasant and understanding, however nothing she could do. so to try and save money i sent a message online to asda instead of phoning there 0844 number. and today i still didnt have a reply, so i phoned the exspensive number, waited ages in the cue, and the lady told me asda have not taken my money, that its only in a holding account. well its still not in my account, it was asda that put it there. so she then told me i had to ring my bank for a code. and told me she would phone back in 10 minutes to get the code so she could refund. but when i spoke to my bank i was told they would have the code as it appears on your reciept, and it is not available at the branch, she could try and get hold of it for me but it may be monday before she gts it.

anyway that was over an hour ago, and still no phone call back from asda. still no reply to my message either. the whole reason i use asda is there is no large supermarket in my area, i need to travel to the next town for my main shopping, and use public transport as i dont drive.

now im looking on there website on how to complain and cant seem to find out what to do. dont realy want to phone them back as that will end up costing even more.

sorry for the long rant, its just so frustrating. surely they should change the procedure of how they take your money, to avoid people being left in this situation

alwaysonthego_2

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rapunzelz86

SO ITS NOT JUST ME THEN!! Right, seeing as theres a few of us, whos with me to go to watchdog? it is appalling how theyve taken our money. my shopping was £135 for a fortnight, inc nappies,baby milk etc and theyve left me with nothing. yet theyv managed to drop off the £2 charge they put on when u place the order???!!! so wheres the rest? sitting in their bank account making tham thousands in interest!!! im furious, have already written to my local paper, and definately want to go to watchdog, if only for the abyssmal custoemr service! please PM me if your with me :beer:

rapunzelz86

also go to www.saynoto0870.com, enter the 0844 number and it gives you a geographical number (020 so you may even get someone british!)

gordikin

...alternatively you could just post on this thread for all to see? Which I think makes more sense.