Replacment Car - Policy Rights

misssarahleigh

Long story cut short:

- 17/12/09 - Friend crashed into a car as somebody pulled out on him
- 17-29 December - repetadly telephoned the insurence only to be told:

• Ring you back
• Nobody in office due to snow
• nobody in office due to xmas
• nobody in office as it's 9-5
• Needs to be dealt with by different department etc

A number of excuses made. They refused to give a courtesy car until they recieved his witness statement (done and sent within 24 hours)

They then gave him the number for the car company as they were closing for xmas, who refused to supply a car as it was not a clear cut case of who's fault it was so they didn't know if the insurance company would pay

• I personally thought the car would be provided regardless of fault, as for most of the time this can take months to investigate and settle

29/12/09 - they eventually picked up car for repair


TODAY - Garage waiting for insurance company to call as to fixing the car

19 days since the initial accident at no point have they allowed him a courtesy car as stated in his policy. they are now telling him as it looks like his car will be written off, they do not have to provide one.

• I belive because it's so late in the day in the process they are trying to totally get out of giving him a courtesy car. I feel regardless of how long he has the car, it should be provided. full stop

So, is this breach of policy, and what can be done about it. I have never claimed myself but based so am little aware of the process, can anoybody please advise

hollydays

this might be better on the insurance board.

neilmcl

...or the Motoring board.

misssarahleigh

good idea, was looking for a spot for this. Thanks