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Mail order item never arrived
Title should be 'online order...'! Sure this has been covered before but couldn't find a recent post. I ordered and paid for some plants online (specialist items and there is no close supplier to me), the company informed me by email they had been posted 10 days after me placing the order, but 1 month later they have still…
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Just a thought on returning something
Hi I purchased an o2 joggler (electronic net calendar type jobby) and it didnt work properly. Took it back to the shop where I bought it and they exchanged it. 2nd one still not working properly (text breaking up etc) so as I was visiting a different shopping centre a week or so later decided to pop into the o2 shop as I…
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paying additonal postage on an internet order
Hi, An item has been ordered from CDwow, with free shipping. The item was valued at about £50. When it arrived (from Hong Kong), an additional £15.75 was requested from the Royal Mail International (£8 handling fee and £7.75 VAT) before the package would be released. Where do I stand in regard to claiming this back from CD…
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What rights? Item purchased online, paid, but retailer claims website glitch.
I purchased a bike online, paid by paypal, received receipt. Now the retailer has called me and asked for an additional 17% (VAT I assume) before the build and deliver the bike. From my limited knowledge of law, the fact that my payment has been accepted constitutes a binding contract. What should I do? Thanks
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ebay is one sided and doesant care about sellers! something needs to change!
i think the worst thign ebay ever did is stop sellers being able to leave a negative or neutral comment!!! i hate selling on ebay as you will always get one nasty buyer who leavs a negative for no reason or they will do it to get back at you. i sold an item in which the buyer didnt pay up until day 8 of winning item by…
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Faulty Casio digital camera
Hi folks, I hope that somebody might be able to give me some advice. I bought a Casio EX-Z85 digital camera for my wife's birthday in July 2009, for just over £100. A couple of weeks ago, we noticed that the optical zoom control was sticking (not springing back to the centre after each operation). This was causing problems…
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Virgin Avtice/ARC help!
I've been reading previous threads, and my pickle's a little different but follows the same pattern as all the other posts. I was on a pay monthly membership, and cancelled my direct debit in early august 2009, then received a phone call from virgin on the 17th August (the deadline for cancellations for the following…
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yellow pages salesman lied to sell me product - where do i stand?? help!!!
i run both mine and my partners business plus all our finances. i took out 2 ads with yellow pages and when i was discussing payment and the actual add i told the person i have my own designs and showed him my cards and told him if they needed me to send over the advert to them vias email to let me know when they wanted me…
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What can I do about returns not received by simply be
Just a post for some advise please.I used simply be to order my lingerie for my wedding and kept 3 items sent most of it back,all in the one package via their courier. Only some of the items have been credited to my account and they want to fill in a missing parcel form again(have done this twice already and they say they…
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Bennettsonline
Hi has anyone had any trouble with Bennettsonline. We ordered a tv before Christmas which showed in stock and they took the money out right away. After sending three emails and four phone calls later, we have been lied to three times and still no Tv.
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Warranty
HI Need some advise, if i had a 12 month warrenty and with in that 12 months the item goes faulty and is replaced does the 12 month warrenty start again?
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Faulty goods - Paid by paypal
Hi, I am after a bit of advice... Just before Christmas I bought an R4i card from https://www.r4i.co.uk , the card turned out to be faulty, so I contacted customer services to send it back. CS sent me a returns form with a form to fill in and freepost label. This is what the t&c say about returning faulty goods: "Return of…
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Reimbursment for Uni Tuition fees
Hi All I currently live in Australia ;) , and applied for university as an external student last school year. I was totally unimpressed by the service from the University, ie assessments never marked, course notes were missing for half a term etc... The Loans system is set up a bit differently here, but basically I opted…
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HELP - distance selling regs
Hi I hope some one can help with this or Martin himself!!! I recently ordered a tv over the net. I cancelled the order within the seven days. Pick up was a pain.... I was told by the company I would get a FULL refund. Now I did notice that I would be liable for a collection charge. I have read the DSR's re refunds. They…
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Faulty Freesat+ recorder
Hello My Freesat+ TV recorder is playing up. I bought it in November 2008 from Argos. Am I within my rights to ask for it to be replaced after the one year warranty has expired? Jason
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Big JD sports problem...advise needed
Hiya, apologies as this is my first post and im after help. I bought my girlfriend a pair of UGG boots on the 17th of December from BANK(JD SPORTS) for christmas, they are the UGG BAILEY boots.I paid 160 pounds for them. My girlfriend didnt wear them until boxing day, by the 30th the boots had collapsed and folded over on…
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Proof or purchase help
Hi, I am wondering where i stand legally on this one.... I bought an electronic item from a major dept store in May 2008, it has develped a fault. They have asked for proof of purchase for the item, the only thing i have is my card statement they said this was fine. i give them the card statement and then they say we dont…
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D&A vs Specsaver problem
In short, i went to D&A for a test and brought from Specsavers, the glasses is wrong! I knew right away. The GOOD eye, i can only see through from the top half, the bottom half is blurred. The lady i spoke too gave me a list of excuses and is ultimately blaming D&A prescription. What can cause a lens to be half blurred?…
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Overcharged for stamps - inform Royal Mail or not?
It's not a massive deal - I'm just curious. A shop I went in today was charging 35 pence for a second class stamp, when they are meant to be 30 pence. Do you think the Royal Mail would like to know? Is it legal to charge more than face value for them?
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Fake Hpi Drift Tyres
Hi people, Not sure if people have much information on this so will fill in the blanks and see if you can do the rest Story is that a brand called HPI make remote control cars and bits like that and they produce drift models They make a specialist drift tyre called a T-Drift. I fancied some of these so purchased some from…
