Proof or purchase help

momo1975

Hi,

I am wondering where i stand legally on this one....


I bought an electronic item from a major dept store in May 2008, it has develped a fault. They have asked for proof of purchase for the item, the only thing i have is my card statement they said this was fine.

i give them the card statement and then they say we dont believe that your item cost this much as we have been looking on the internet and we believe you only paid X amount for it.

They are no refusing to deal with me.

What can i do?

moonrakerz

https://www.moneyclaim.gov.uk/csmco2/index.jsp

momo1975

moonrakerz wrote: »

https://www.moneyclaim.gov.uk/csmco2/index.jsp

this is the only way?

buglawton

You might have bought 2 items that day. I once had the identical issue with Boots, where an electric shaver fell apart after 11 months. I simply asked for a replacement, only had the cc statement. They were fine with it and replaced. Many stores have detailed records esp if you have a loyalty card with them, I suggest be a bit more insistent and don't just ask for cash.

momo1975

only the one on my cc thou.....

Esqui

Surely they should be able to find your sale on their system with the information and they can tell how much you paid for it?

momo1975

Esqui wrote: »

Surely they should be able to find your sale on their system with the information and they can tell how much you paid for it?

its in a dept store and the transaction only gives the dept name and not the actual item number cause its a concession item.....

Careful_with_that_Axe

I have had a similar thing recently where I was unable to suply a proof of purchase at all. I spoke to trading standards and they advised me that a receipt is not a legal document and the shop are not obliged by law to provide one. Therefore, conversely, you are not under an obligation to provide a proof of purchase when a refund is necessary.
I would think the statement is more than enough proof backing up the purchase.

momo1975

Careful_with_that_Axe wrote: »

I have had a similar thing recently where I was unable to suply a proof of purchase at all. I spoke to trading standards and they advised me that a receipt is not a legal document and the shop are not obliged by law to provide one. Therefore, conversely, you are not under an obligation to provide a proof of purchase when a refund is necessary.
I would think the statement is more than enough proof backing up the purchase.

maybe i should speak to trading standards

Careful_with_that_Axe

I think they would be helpful to you and will tell you the right terms to use in submitting a letter "requesting" your money back.

hollydays

Did you deal with a Manager?Preferably speak to the store manager.