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boutht child's telescope from toys r us but
not the quality we expected so would like to return. can i do this within 28 days? thanks
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primark...
i know that primark is cheap but the boots that i bought did not last and bought them only a few weeks ago can i return or worth it (have to go there anyway). shoudl i dig out receipt too?
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Goods never arrived (but charged for)
Hello all, My mother in law bought us, before Christmas, a hamper from iHampers.co.uk It hasn't arrived, and the order according to her account reads 'pending'. Funds have been debited (paid for by debit card) shortly after the order was made. Despite many emails sent to them, we've had no response... The website lists no…
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POINTS & FINE for Mobile Phone use whilst driving
Hello am i in the right place on the forum to talk about my subject please?
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parcel backlog in Guildford?
Hi, I posted a parcel first class delivery via the post office on Tuesday 5th Jan from South Wales - then there was the huge dumps of snow etc - and up until today (15th) my son still hasn't received it. Does anyone know whether there's still a backlog in Guildford or whether they've caught up ? I can't begin any…
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Item bought online not as descirbed, where do i stand?
Hi There, Thanks for reading this.... I bought what was described as a set of 4 pots and pans online from a well known store at a very responsible price. However when delivered there was only 1 pan! I have now checked the website and the description has been amended now to only 1 pan. As back up I took a screen grab shot…
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Online order never arrived - can I get money back?
I ordered a PS3 accessory (worth £32.99) from BangCD on 15th Dec 2009. Have used them before with no problems. They emailed me to say it was dispatched on 18th Dec. After contacting them 3 times to inform them that it had not arrived and to enquire as to what they were doing about it, they finally replied on 30th Dec…
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refund source/method question.
Hi, just a quick question I know you peeps will be able to answer for me. I bought an item with a debit card and want to return the item, but don't have that card any more, what method will they refund me by? Will it have to be store credit, or will it be cash? I have the receipt and am in date with their returns policy…
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Distance Selling & Electronic delivery
Hi, After some advice please. I pre-ordered a game from Direct2drive.co.uk a website that sells digital copies of games that you can download rather than having to get a boxed version, but you are still purchasing a product, and in this case it actually costs more than the shop version because its a "digital delux" version…
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Refund on Faulty Product
I bought an electrical item over the internet in June 2009. It has been back to the shop twice now with faults and replacement products have been sent. It has now developed another fault and i know longer want a replacement. Can I return the faulty product and ask for a full refund?
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Refunds on bedroom items?
Hi there everyone, I was wondering if anyone of you know whether I can get a refund on the pillows. Four days ago we bought 2 memory pillows - £50.00 each - they were suppose to support your neck etc. - but guess what - they don't. Obviously we didn't know this when we purchased them - I personally tried one in the store…
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refund with 'restocking' 25% deduction
I've returned some freezer hinges to the co I bought them from and they will give me a refund (within 30 days) but are deducting a restocking charge of 25%. I've checked out their terms and conditions and their original refund policy was a refund in full, but they have included an amendment which says they will charge this…
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what are my rights on fake make up brushes?
I bought a set of 12 Bobbi Brown make up brushes from ebay a few weeks ago. They were advertised as authentic, but when they arrived I was a bit suspicious as the quality didn't seem as good as I was hoping, but decided to use them anyway. I have since looked at a friends brushes which are genuine, and I'm now convinced…
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David Lloyd Creche reduced hours
Hi, I signed up to David Lloyd on a 12 month contract 6 months ago. The main reason I joined was it ran an onsite creche which was open Monday to Friday 9 to 5 and Saturday and Sunday 9 to 12. A total of 46 hours per week. Recently these opening hours have been reduced to opening on 9 to 11 for four days, a total of 8…
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extended service plan
hi all never again will i buy a extended service plan i bought a laptop from littlewooddirect back in September 2008 i took out the warranty for a extra 3 years costing me £150.in September 2009 a week out the first years manufacture warranty.my laptop broke down the motherboard went it was away six weeks.i received the…
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Hotel room overbooked, what are my rights?
I'll try to explain my prob, thanks for reading. On Tue I booked via travel republic 2 nights in Cardiff for a rugby match, cost £131, later that night i received via email, confirmation and then an accomodation voucher to take to the appartment accomodation. On Wed I received an email direct from the accomodation…
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Online order declined by retailer, but not credit card.
So I ordered a handbag in an online sale. It's for me. It was a good deal, but it was not a mis-price and I wasn't planning on selling it on for profit. Incidentally, the bag is still available at the same price on their website at the moment, though it seems to come and go at random (wasn't there earlier today but is…
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DFS Finance
I bought a sofa before Christmas from DFS, agreeing to the 4 year interest free deal. (no payments for 1 year) There was a mix up with the finance and they lost the agreement. I apparently need to go in and sign a new copy of the agreement before they can deliver my couches. The problem is that since buying the couches I…
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Boots customer service are of no help
Hi everyone please forgive me if I have posted this in the wrong place. We had a camera bought for us as a present from an online store, but it had no memory card so whilst we were on our weekend away we went to a Boots store and asked their advice as to which memory card we needed (as we know very little about cameras)…
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Ebay purchase gone wrong???
Hi everyone, I wonder if you can help me? I won a pair of shoes on an ebay auction, In short I recieved them and they were not as described, seller said as new and they came with wear to the heels and a resole,which wasn't mentioned or pictured in the advert. The sizing though advertised as originally a 6, details were…
