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Company search
Hi - my mother bought a stairlift just over 12 months ago and it is due for it's first maintenance check. We have tried over the past 2 weeks to contact the comany [Caremore Stairlifts Ltd in West Yorkshire] but to no avail. All the numbers listed just ring out. The website is still going but we are now wondering whether…
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Van hire company taking money from credit card 2 months later
Hello, I'm in need of a little bit of advice about a van hire company that I used and to have a bit of a rant :mad:. I don't know if I am allowed to name the place but I will not just in case. We rented a van for 2 days, Saturday and Sunday 15th and 16th Nov 2009. The cost was 50 pounds per day and 19.99 for insurance…
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advice wanted please..
we have booked and paid for a hire car for our holiday to america in may,but the company we booked with have phoned us(2 days later) and told us we now have to pay an extra $90:eek: dollars on top as we are dropping off the car in a different place to the pick up,we were not told this at the time and it seems a bit…
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Where do i stand?
Went in to Argos today witha local authority ourchase order to but approx £200 of items for work including USB flash drives and also a panasonic camera. Left everything in the bag intact to take to work on Monday. Opended the camea box earlier on and discovered everything apart form the camera was in it! Went straight back…
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Sale of goods act?
Hi, This is my first post on here and i need some help/advice. My Playstation 3 broke last week and after phoning Sony they want £131 to send me a replacement which i'm not to happy about, The Playstation cost over £400 and has only lasted 3 years. After looking around the net some people who have had this problem have…
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do i have to return a duplicated oredr?
i placed an online order for some vitamins which duly arrived a few days later. howvever, since then I have received 2 further duplicate orders. i've only been charged for the 1st oredr and not for the duplicate orders. can i keep them?
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how to report shop
i have witnessed our local shop sell booze to underage kids a few times in the last few months, how can i report them without giving my name, and who do i report them to? the shop is also a post office and the staff drink whisky while serving customers regulaly, would the post office be interested in this? who would i…
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DSR & Collection Charge
Bought a wooden storage box online, and now that it has arrived, i dont think the quality of the item is worth the money charged, so want to return it however, on the back of the delivery note, it states they charge a £30 collection fee. having spoke to the company concerned, they state i can only return the item via their…
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Boundary Wall issue with neighbour
Hello, We have a dispute with a neighbour in that we want to build an adjoining garage to the end of an existing block of garages on our parking space but have issues with the boundary wall. Basically the neighbours garage wall is on their boundary so it is not a party wall jointly owned by us and our neighbour. Therefore…
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Am I being reasonable?
The essence of the story is; I bought a good quality bathroom mirror from Bathstore for £200 and after only 18 months the backing on the mirror is starting to break away leaving a horrible brown area around the bottom edge. Personally I believe a mirror under these circumstances should last a lot longer than 18 months so I…
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Argos Advice Please
Afternoon all, Reserved 3 items from Argos last night Curtains at £6.99 and 2 x Duvets £7.99 , in my lunch break today i went to collect and saw the prices were double of what i reserved them at. Went to collect at the machine and the Curtains were £14,99 Anyways spoke to somebody who told me that they had not been £6.99…
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David LLoyd 3 month cancellation
Can anyone confirm if David Lloyd's have actually taken someone to court for not paying their onerous three months, plus, severance clause? ARC are now involved and are threatening such action.
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Replacement iPhone Faulty..
Hello... Just wondering if someone could point me in the right direction before I had to the Apple shop today. In October 2008 I got a brand new iPhone 3G, and took out the insurance. On Wednesday, it got damaged and o2 insurance replaced it with a brand new model which arrived yesterday so (in theory) the year's warranty…
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next directory
I have a Next account with zero balance for several months A catalogue (OK they call it directory) was delivered on Thursday I don't want it, I have no intention of even opening it I don't want to pay for it what should I do? There is a shop about 5 miles away - should I just take it (unopened) back there? UD
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New Mattress - fit for purpose?
Hi, First post - straight to it! Brand new memory foam+pocket spring mattress (expensive) One night on it - woke at 3am on a cold winter night, far too hot to sleep. I felt sick and was sweating. 1. Can I reject this as not fit for purpose (i.e. to sleep on) 2. I negotiated a discount - in an ideal world I'd rather agree a…
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Mad at internet retailers who choose which laws apply!
Bought an item over the Internet from Seraphine.com for my wife that didn't fit. Emailed the company a day or two after receiving the item (certainly within seven working days) to let them know I wanted to return it, and asked them to process a refund. I get an email back saying that they will only process a refund once…
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Goods gone missing, help!
I purchased an Ex-Display gas cooker from comet on 28/12/09 and agreed delivery to be made on Weds 13/01/10 but it didn't turn up! On calling the store that day I was advised that the cooker has gone missing. I have again called today with promises of a return call and to head office who claim they will investigate. The…
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Username 'ordercn' is spamming!!!
Username ORDERCN has posted 8 spam threads so far....MSE: any chance of blocking it?
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TK Max
I bought a bag from TK Max yesterday and today while i was carrying it, the handle snapped. The problem is that i can't find the receipt and customer services told me that i can't do anything without proof of purchase. I know it was careless not to have kept the receipt in a safe place but i just feel that it's money…
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How Long Does an Internet Retailer Have to Provide a Refund?
I bought a car stereo at caraudiodiscount.com which was faulty. I sent it back (they refused to pay the postage which I believe is illegal, but I gave in). They sent me a second stereo, which was also faulty. I returned it (again at my cost) and agreed with the guy over the phone that he would provide a refund. After a…
