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Experian & the rest
Experian and the other 2 have clearly a unique position in society. I would like to know a)if you request your credit file whether they automatically notify your creditors b)also if you open an account does the bank notifies Experian who then subsequesntly notify the other banks. c) If you have been made bankrupt and your…
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Copyright Information
Not sure where to post this..... Where can I find information on copyright relating to music, copying and arranging and performing, alterations to etc? I'd like to find a forum in which I can ask questions and authoritative replies, or an up to date book on the subject. This does not relate to downloading music. Thanks
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Buying online from W H Smith
I placed an online order last week and was emailed to say the items were on special order but that my CC would not be debited until the goods were dispatched. However, when I checked, my online CC statement showed that they HAD debited my card with the full amount, as well as two small test amounts. I rang them and they…
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Faulty laptop under warranty - can I have a refund?
Hi I bought an Acer 8930G laptop last August. It has never really worked properly and has recently come back from a warranty repair which replaced nearly 100% of the laptop and now the sound does not work properly so it has to go back again. I just want a fully working laptop. I can't keep afford having time off work for…
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Sports Direct Returns
Has anyone else had a proble with sports direct's dubious returns policy. I bought a squash racket and one of the strings broke first time I played with it. When I took it back I was told that the strings were not covered under waranty and so couldn't be returned. I pointed out that; a) this was not explained when the item…
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Am I entitled to discount for very poor service?
Back in late August we ordered a new front door for our home. We didn't go with the first double-glazing merchant in the phone book but researched it quite a bit and went on a recommendation. The door price came to just over £1000 including fitting and we paid £100 deposit. It took a lot longer than promised (verbally I…
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Asdan line card mistake
I know this sounds stupid but i got a delivery from Asda the thing is i typed in the 3 digit number on the back of my credit card got distracted by a phone cal came back but the details of my current account debit card into the relevant places and it accepted it.:confused: I got my delivery but now will have to check my…
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Computer didn't have software as advertised.
I ordered a PC and windows 7 by mail order and on its website a large ad says: Extra Software installed when ordering an operating system then a picture of powerdvd 9, AVG and Nero. Only AVG (a free antivirus) was installed. When I asked about this they said,'they're incompatible with windows 7 and windows own player does…
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Next damaged furniture
Hi, I'm just after a quick piece of advice please.. Late in 2008 we purchased the Dakota coffe table, media unit and bookcase from Next (along with over £2k of bedroom furniture). The 2nd media unit we received (first one was damaged) had very slight discolourations on the top and side that at the time were mistaken for…
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Debenhams
Hi in the sunday mirror just before christmas there was an article with the bargains, In Debenhams was offering LOLA 100 ml perfume from £58.00 to £19 , when i took the article in to Debenhams so i could pick up my Lola perfume i was told in front of other people i could not have this and that they had a disclamer up but…
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ebay seller refuses refund, paypal won't help, ebay can't help
Hi there, and thanks in advance for any input, I bought a printer on eBay, paid with PayPal using a credit card. Printer had a slightly dodgy USB port (not a biggy, but still a fault), was missing the inks promised in the auction and had the wrong power cable. I can't even get it to power up with a power cable I borrowed…
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Mobile Phone Contract
Hi, I received a new phone via the web, sent a deposit and a pac code to change my provider and keep my number, this was supposed to happen on the 5th of January. Its now the 17th, and my new provider have not contacted me to change to them . My pac code runs out on the 23rd and I will be liable to 02 to pay for a monthly…
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Item under warrenty - can it go back to shop?
I bought a lumie body clock alarm clock in Nov 2008 (£50 at boots). On friday at 2am it started making a whining noise. I found the instructions and receipt . In the warrenty section it says it is under guareentee for 2 years. Can I return it to the shop I bought it from or would i have to send it back to the…
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Want a full refund inc postage
I bought a hair straightener for a christmas present from an internet site. The site deals with new and used electrical goods. The product I bought was stated as being as "reworked' but I thought it was an item brought back to a shop in ' as new ' condition and resold by another company. The price was only marginally lower…
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Cancelling order from overseas internet company with .co.uk address
I, unusually for me without researching the company, foolishly placed an order from a company on line with a .co.uk address. I received a telephone call from them confirming the order and it was evident due to the long delays between the questions, that this was a call being made from abroad. Once I realised this I checked…
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Incorrect item recived from toys r us
Hi , I need help on this rather quickly. Okay let me explain , my freind is pregnant and due tuesday , she ordered an item online in the sale ( steriliser and bottles etc ) She opened the item when she recived it and they have sent her the incorrect item . They want her to return it but wont send out a replacement until…
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Delayed/ Cancelled Flight
My return flight from Tenerife 05/01/2010 was cancelled until the next day because Manchester Airport was closed due to snow, what if any, compensation can I claim from Monarch Airlines for this 24hr overnight delay? Regards Peirofwigan
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fine company information from address?
Hi, is it possible for me to find out which companies are registered under a particular address? if so, what website etc do i need to go to? Thanks
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broken goods
i bought a fridge freezer 2 years ago, and it has now a broken outer motor. i would normally either get it fixed or buy a new one, but due to redundancy i really cant afford to. i would expect this product to last many more years than 2. am i entitled to go back and ask them to replace it as it hasnt lasted the resonable…
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Faulty building work
Six years ago we had big extension works done under a JCT Minor Works contract. Over this winter a problem with a velux window has appeared,. Only spotted this because of damp appearing inside. On comparing this velux with all the others put in at the same time it is apparent that this one wasn't installed correctly by the…
