Goods gone missing, help!

wayne2606

I purchased an Ex-Display gas cooker from comet on 28/12/09 and agreed delivery to be made on Weds 13/01/10 but it didn't turn up!

On calling the store that day I was advised that the cooker has gone missing.

I have again called today with promises of a return call and to head office who claim they will investigate.

The cooker has been purcahsed on a buy now pay in 6 months scheme.

What are my rights if it dosen't show up?

Do I get my money back
or
Do I get the same spec cooker delivered ( which is what I would prefer)

I would be happy to accept a brand new cooker at the same price that I have paid for an Ex-Display but do I have the right to demand delivery of the goods purchased?

Also they are in Breach of contract for not delivering on the specified date/time without contacting me, and will not give me a firm date when they can deliver the goods.

Thanks for any ideas/ help

Esqui

Yes, they are in breach of contract, and you would be within your rights to cancel. However, chances are, it's probably been mislaid at their delivery centre and they'll find it very soon and deliver it.

God knows that happens a lot to me. And if the store's people are anything like I am, they'll be raising hell with the delivery centre until they sort it out.

cattie

wayne2606 wrote: »

I would be happy to accept a brand new cooker at the same price that I have paid for an Ex-Display but do I have the right to demand delivery of the goods purchased?

I'm sure you would be happy to accept a brand new A1 cooker in it's place :rotfl::rotfl::rotfl: but I don't think they are under any obligation to supply you with such a cooker.

You bought a one off item that currently is nowhere to be found, so you can't demand that it be delivered. All you can really do is demand your money back if they are not willing to supply you with a replacement cooker & ask for some kind of compensation for hanging around for a non delivery & for the inconvenience you've been put through over the fiasco.

Comet_company_representative

wayne2606 wrote: »

I purchased an Ex-Display gas cooker from comet on 28/12/09 and agreed delivery to be made on Weds 13/01/10 but it didn't turn up!

On calling the store that day I was advised that the cooker has gone missing.

I have again called today with promises of a return call and to head office who claim they will investigate.

The cooker has been purcahsed on a buy now pay in 6 months scheme.

What are my rights if it dosen't show up?

Do I get my money back
or
Do I get the same spec cooker delivered ( which is what I would prefer)

I would be happy to accept a brand new cooker at the same price that I have paid for an Ex-Display but do I have the right to demand delivery of the goods purchased?

Also they are in Breach of contract for not delivering on the specified date/time without contacting me, and will not give me a firm date when they can deliver the goods.

Thanks for any ideas/ help

Hi Wayne2606

My name's Phil and I'm from Comet.

I'm sorry to hear of the problems that you have experienced with your cooker purchase.

If we are unable to locate the cooker you purchased, you would be entitled to a full refund of the purchase price. Alternatively, we will do our best to find you a suitable alternative model up to the purchase price.

If you would like to send me an e-mail via the link below with your purchase information I will investigate this matter further for you.

https://comet.custhelp.com/cgi-bin/comet.cfg/php/enduser/ask.php

You will need to register a few details with us to send your e-mail in.

Thanks
Phil