HELP - distance selling regs

mariecc_2

Hi I hope some one can help with this or Martin himself!!!

I recently ordered a tv over the net. I cancelled the order within the seven days.

Pick up was a pain.... I was told by the company I would get a FULL refund.

Now I did notice that I would be liable for a collection charge.

I have read the DSR's re refunds. They state that compainies must give a full refund, no deductions for admin, damaged package, restocking.

They can charges a returns fee though, (I have no problem with this) but they cannot deduct this from the price you paid. They must take the money separate for the returns and issue a receipt. I think its Reguslation 14.


Can anyone or Martin tell me if when I contact them because they have deducted the returns postage from my purchase amount am I right in asking for that money back.. under the DSR and as they didn't ask me for any money to return the item could I now refuse......

I used my Debit card for this...

bingo_bango

Technically yes, and then you would still have to pay them separately for the delivery.

This is a technical breach of DSR, and no detriment to you. Not an authority in the country would touch this with a barge pole, and no court either. I suggest you pat yourself on the back for noticing, and then forget it.

Hintza

So why the problem. Surely it is easier to process the returns carriage via the refund? Are you wanting to avoid paying it?

Take them to court if you feel they are wrong.