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A Purchase
Hi I purchased a TV signal booster from Maplin and had to wait a few days for it to be delivered because it was out of stock. When it arrived today, I noticed that the product looked completely different to the picture they displayed on their website and it's specifications are slightly different than advertised. Upon…
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Bogus Internet Shopping Sites
I would just like to warn any other people who may have been doing their internet shopping recently that they should only order items from well known sites. I recently ordered a new iphone cover from mydogandbone.co.uk for £33 pounds and paid an extra £6 for it to be delivered next day but it has not arrived. I was sent an…
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Clamper Neutralised
Yesterday, someone put a hand written sign on the back of a vehicle legally parked, saying simply " Clamping Today" At last a decent sign Clamper who travels to the location for the day was unhappy, called police who could not help. He went home early, no extortion that day. This is a way local people can protect their…
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Rights to money back on credit card
I clicked on a link to a Home Information Pack provider, promising the cheapest HIPs in 48 hours. The quote was the lowest I'd seen so I paid my £217.35 through their Nochex service and got on with filling out the Property Information Questionnaire, which was my committment in the procedure. I received an automated text…
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Royal Mail Special Delivery Lost Item
Hi: I have the following situation and would appreciate any thoughts/advice I sent away passports and other important documents in connection with a visa application to the Home Office. Included in the original envelope was a self-addressed Special Delivery envelope. I asked for full insurance on this return envelope but…
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1 year or 3 warranty?
Hi, i bought a 52" Sony Bravia around 14 months back, the kids have reported seeing a row of dead pixels that run the full length of the screen, i have not yet seen this as the problem clears after around 10 minutes. If this TV has to go in for repair at sometime soon is it still covered under manufacturers warranty?…
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mobiles.co.uk complaint
I ordered my phone over 2 weeks ago now and still have not received it after numerous conversations and promises from customer services department. I have found your customer service department very unhelpful and have had the phone put down on me numerous times as no one wants to take responsibility for my query. I have…
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Faulty TV - can i get a replacement or do i have to wait for a repair?
Hi All I bought a TV from Richer sounds in August - it was always a little slow to turn on, and the problem has been getting worse - it now takes over three minutes to "warm up" and turn on. After a bit of searching online it appears to be a fault that is known amongst LCD TV's. Having spoken to the store they have offered…
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next directory help please
hi on the 28th of november i had a phone call from next directory asking for a payment we came to agreement i pay £50 then she told she has made a mistake and put in £99 this then left me with no money in me bank account and at the same time i had 3 direct debits going out.These then made me go over my over drafti was…
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Request for refund for Christmas tree (soil!)
I wondered if anyone could let me know if my letter is clear enough and not too emotional: To Whom It May Concern I am writing to request a complete refund for the X type of Christmas Tree and delivery charge. I selected 'Delivery Before 5pm' and my item arrived at 5:20pm, after the agreed time. Your website terms state…
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Rights over cancelled holiday after payment
I booked a holiday yesterday morning and paid in full, the holiday was to a ski resort that had a special offer of free lift passes and ski and boot hire. After talking to a number of people at the company about the holiday/hotel/resort and waiting for them to check availability etc i booked the holiday, paid in full and…
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deposit
Hi there recently i tried to purchase a drumkit but was told it was out of stock at wembley drum centre the manager said he knew the rep and could get one in for me in a week as the rep had one left, so he asked for a deposit i gave him my bank card, it now turns out that the rep can't get it in a week can i get that…
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quick question about asdas instore and asda direct
hi all Just a quick one please, anyone know if asda stores price match there online asda direct/ asda entertainment online store???? DVD set online £16.91 instore price £21.99 i know its only a couple of pounds and instore has more overheads costs but was just wondering :0) thanks
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Mail redirection failure
Hello all Sorry to bother. I moved house about six months ago and set up a mail redirection with Royal Mail. For the first month several bits of post went astray, both redirected and those with our new address - I had a bank statement that never turned up for a start. I made a complaint and although they couldn't say where…
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they haven't charged me - what are my rights and obligations?
Hi there, I recently made an order over the phone for an item costing a few hundred pounds. I was going to use the company's website to make the order but I had some questions thus I gave them a call and ended up making the order over the phone and giving over my card details. The item was delivered a week early for some…
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Homebase order
Placed an order for dining table and 6 chairs on 25th November. Delivery stated within 21 days. Called today and they say that the table is available but the chairs aren’t and it’s currently 4th Jan for delivery. This is the second order that I have placed with Homebase-the first one being a sofa package which came with no…
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House builder taking the mick
I bought a new house in December 2007 and some of my kitchen cupboard doors have developed some bubbling of the laminate on the bottom edge, probably caused by steam. As I am within my 2 year warranty I asked the builder (a large firm) to come and have a look, which they did and acknowledged the damage. They then sent out…
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1st Audio Visual
Please be aware of incorrect statement on 1st Audio Visual website. Every webpage has "Free Delivery Available on All Items" but delivery is not free for some areas.
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advice please use of photos
hi, i took my daughter to a local studio to have a photoshoot a couple of weeks ago, i returned to get my disc with the pics on and the owner had put up a big massive canvas of my daughter (23 months) in his shop and he has also put it on facebook. i was not asked whether he could use the pictures and have not signed…
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Item not turned up, money taken, ignoring emails
Hiya Please could someone advise me on what to do as I have no idea. I ordered some items from www.justbeautifully.com on 1st December, the payment left my bank account on 3rd December but I still haven't had a confirmation email to say that my order has been dispatched. They say on their website that they usually dispatch…
