Faulty TV - can i get a replacement or do i have to wait for a repair?

polar11

Hi All

I bought a TV from Richer sounds in August - it was always a little slow to turn on, and the problem has been getting worse - it now takes over three minutes to "warm up" and turn on. After a bit of searching online it appears to be a fault that is known amongst LCD TV's.

Having spoken to the store they have offered to get the TV repaired - but this may take up to six weeks to do - whereby i will not have a TV - am i able to request a replacement
instead?

the sales of good act is a little vague as it states "reasonable times" -
If i can request a replacement rather than waiting six weeks, can somebody point me to the bit of legislation to print off and take to the shop?
Anybody else had similar problems?

I have the proof of purchase

Many thanks in advance
polar11

4743hudsonj

polar11 wrote: »

Hi All

I bought a TV from Richer sounds in August - it was always a little slow to turn on, and the problem has been getting worse - it now takes over three minutes to "warm up" and turn on. After a bit of searching online it appears to be a fault that is known amongst LCD TV's.

Having spoken to the store they have offered to get the TV repaired - but this may take up to six weeks to do - whereby i will not have a TV - am i able to request a replacement
instead?

the sales of good act is a little vague as it states "reasonable times" -
If i can request a replacement rather than waiting six weeks, can somebody point me to the bit of legislation to print off and take to the shop?
Anybody else had similar problems?

I have the proof of purchase

Many thanks in advance
polar11

You seem to have answered your own question

"reasonable time" is indeed what is allowed

only going to court could tell you how long this is in your case

you can try the argument, if you lose then your where you are now, if you win, new tv:T

Worth a try is it not?

polar11

thanks for the reply, the law does not seem that clear (maybe its just me!) - so does the shop just have to offer either repair, replacement or refund - and is it their choice as to what they offer?

or as a customer can you request a preference?

Helix

polar11 wrote: »

thanks for the reply, the law does not seem that clear (maybe its just me!) - so does the shop just have to offer either repair, replacement or refund - and is it their choice as to what they offer?

or as a customer can you request a preference?

The store gets to decide.

polar11

Helix wrote: »

The store gets to decide.

where does it state this in the sales of goods act?

derrick

polar11 wrote: »

Hi All

I bought a TV from Richer sounds in August - it was always a little slow to turn on, and the problem has been getting worse - it now takes over three minutes to "warm up" and turn on. After a bit of searching online it appears to be a fault that is known amongst LCD TV's.

Having spoken to the store they have offered to get the TV repaired - but this may take up to six weeks to do - whereby i will not have a TV - am i able to request a replacement
instead?

the sales of good act is a little vague as it states "reasonable times" -
If i can request a replacement rather than waiting six weeks, can somebody point me to the bit of legislation to print off and take to the shop?
Anybody else had similar problems?

I have the proof of purchase

Many thanks in advance
polar11

See SoGA PART 5A, Section 48A, Introductory, in particular 48B; -
"(2) If the buyer requires the seller to repair or replace the goods, the seller must—

(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage)."



6 weeks without a TV is "causing significant inconvenience to the buyer" IMO

frannyann

derrick wrote: »

See SoGA PART 5A, Section 48A, Introductory, in particular 48B; -
"(2) If the buyer requires the seller to repair or replace the goods, the seller must—

(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage)."



6 weeks without a TV is "causing significant inconvenience to the buyer" IMO

And this is the bit I quoted at Curry's when my TV died after only 4 months, causing the sales assistant to scurry off and get the manager who then agreed straight away to me choosing a replacement TV!

kwaks

Looks like John Clayton will get you sorted.

Remember to post the outcome good or bad:T

derrick

kwaks wrote: »

Looks like John Clayton will get you sorted.

Remember to post the outcome good or bad:T

Looks like he has rescinded his offer, his post has gone!

Mankysteve

I suspect that if you kick up the fuss Richer will lend you one. There Customer Services are some of the best I've dealt with just state that you believe that 6 weeks is a unreasonable time period if they were to refuse I don't see any judge would think that 6 week is reasonable time period to be without a TV.