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Rights over cancelled holiday after payment
vebridug
Posts: 1 Newbie
I booked a holiday yesterday morning and paid in full, the holiday was to a ski resort that had a special offer of free lift passes and ski and boot hire. After talking to a number of people at the company about the holiday/hotel/resort and waiting for them to check availability etc i booked the holiday, paid in full and was given my confirmation number and told to collect the flight tickets at the airport.
At 7:30pm the company telephoned me to apologise that the special offer of free lift pass and hire had ended and therefore the deal wasn't available anymore, they are offering a full refund and £30 voucher off a next holiday.
Surely if they took full payment, i'm entitled to what i paid for?
At 7:30pm the company telephoned me to apologise that the special offer of free lift pass and hire had ended and therefore the deal wasn't available anymore, they are offering a full refund and £30 voucher off a next holiday.
Surely if they took full payment, i'm entitled to what i paid for?
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Comments
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They were unable to fulfil the contract, hence they refunded your money. Unfortunate, but they've at lelast given you the £30 goodwill gesture, which is nice.
Mistakes happen.Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0
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