1 year or 3 warranty?

simmmy_2

Hi, i bought a 52" Sony Bravia around 14 months back, the kids have reported seeing a row of dead pixels that run the full length of the screen, i have not yet seen this as the problem clears after around 10 minutes. If this TV has to go in for repair at sometime soon is it still covered under manufacturers warranty?

Thanks.

ses6jwg

Depends.

The law allows for a certain number of dead pixels without it being classed as a fault.

You would need to get an engineers report to state that the dead pixels are an inherent fault in the manufactur of the TV.

This would then be presented to whoever you bought the tv from, and they would be obliged to replace it or at least get their own engineeer to look at it.

gordikin

What law allows a certain number of dead pixels without it being classed as a fault?

alleycat`

i wasn't aware there was a law around the number of dead/stuck pixels?

I have heard that manufacturing tolerance suggests that up to 5 (might be the wrong value) is an acceptable number on a new panel.

There is certainly some scope to argue it shouldn't have a complete row fail in such a short period of time.

ses6jwg

Not a law sorry but each manufacturer has a dead pixel policy which regards a certain number of dead pixels as normal and not a fault.

Optimist

There is a standard for pixels, ISO 13406-2 refers. Under that standard on that size of TV a "row" of dead pixels would fail.

gordikin

Optimist wrote: »

There is a standard for pixels, ISO 13406-2 refers. Under that standard on that size of TV a "row" of dead pixels would fail.

Does that apply after 14 months or on receipt?

gordikin

ses6jwg wrote: »

Not a law sorry but each manufacturer has a dead pixel policy which regards a certain number of dead pixels as normal and not a fault.

Why say it's a 'law'...when it's clearly not though, which can mislead the person with the problem? The 'dead pixel policy' is for items on receipt or within a 'reasonable time', as far as I am aware...not 14 months later surely?

Optimist

gordikin wrote: »

Does that apply after 14 months or on receipt?

After 14 months an engineers report would be required to proof it was an inherent fault but those standards would still apply.

gordikin

Optimist wrote: »

After 14 months an engineers report would be required to proof it was an inherent fault but those standards would still apply.

The engineers report would be have to be supplied and paid for by whom?

What if the the engineers report said it wasn't an inherent fault and down to a one off failure....would the standards still apply 14 months down the line?

simmmy_2

So i take it the tv would not be covered by the manufactures warranty, i have read a arguement on another forum that tv's or large electrical items do have a 3 year guarantee within the EU.

Thanks for all the replies.