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how late in the day can a refund on an unused flight ticket be claimed?
back in sept 2006 i had to fly to italy for work and the company bought me a ticket. a query about my passport meant my outward journey was delayed by a day and i wasn't sure my original ticket would be valid so i bought a one way business ticket on the same flight as back up (the business flight guaranteed a full refund…
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how late in the day can a refund on an unused flight ticket?
back in sept 2006 i had to fly to italy for work and the company bought me a ticket. a query about my passport meant my outward journey was delayed by a day and i wasn't sure my original ticket would be valid so i bought a one way business ticket on the same flight as back up (the business flight guaranteed a full refund…
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freecig/trendycig.com beware...
Hi everyone, been told to move this thread to here... Hope i'm posting on the right forum. I'm looking for some advice about the company freecig.com. My Mum signed up for a trial in a local shopping centre and after having loads of problems with the electronic cigarette decided to cancel it. she told both the company and…
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B&Q leaky toilet
Hi, bought a 'cube' box from B&Q in the sale about 3-4 months ago - had a toilet, cistern, sink, pedestal and all the fittings, it was in a sale clearance. Can't find the receipt! Started re-doing the bathroom last week - the pedestal for the sink isn't right, doesn't fit properly. Wasn't too bothered about that. The…
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Order cancelled, but still being delivered
About 6 weeks ago I placed an order with a large online store for some bedroom furniture. Due to reports that the quality is not up to scratch, I decided to cancel. The money has been fully refunded. However, I received a voicemail last week saying that they are due to deliver next week. Obviously my morals are telling me…
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New consumer complaints website.
A new website has been launched for consumers to make complaints about a whole range of services, industries and trades. It also covers various crimes. Check it out, its called the rat book. They are looking for consumers stories to provide a reference database.
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Valid until offers
I cannot understand how Tescos (and presumerably other online supermarkets) are allowed to disclude end dates on their special offers if the date of delivery falls later. Here is an example to make it a little clearer: Tesco offer states "Buy 2 for 1 Valid from 10/11/09 until 29/11/09" Shopper orders and goes to checkout…
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tv licencing direct debits
When you first take out a direct debit for tv licence,the cost of the years licence is divided over 5 months.You still have to pay just under £12 a month ongoing,6 months in advance for your next licence.therefore you pay 50% more for the licence.It is the same for everyone paying this way.None of the utilities do this,so…
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Want to cancel DFS order - Help please!!!
Had a look in some furniture shops yesterday. Decided to order sofas over the phone last night. I didn't think it through properly really, and decided to phone them this morning to cancel after reading some horror stories, didn't think it'd be a problem, had been told by sales person that I'd be getting some paperwork…
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Taking fund from debit card without authorisation???
Hi I am looking for some advice. I recently booked a limo hire over the telephone for a hen night - the number was given to me by the hen who was using the same limo company for her wedding. I booked it on the Monday for the Saturday night - I was asked if I wanted to pay a depost or full, I opted for deposit of £100 which…
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My rights for software purchase
I've purchased a Windows 7 upgrade from DigitalRiver which is essentially a custom link to a download site for the software but have since had a computer bought for me with Windows 7 preinstalled so have not needed to install the upgrade on my existing PC. I contacted the company about a refund and they responded with a…
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Refund from a secon hand item?
2 Months ago i bought a part for my car off a breakers yard online. It was described as being in good working order IIRC Today i took the part to my garage to be fitted and they rang me mid-day to inform me that the part was knackered and in worse condition than the part already on the car!! So where do i stand? Can i ask…
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Case for mobile SOGA?
My 18 month mobile phone contract has just ran out last month and i have decided to change to a month to month contract instead of being tied down for 18 months. This is a sim only deal so i'm using my previous phone. Getting to the point - the phone is very tempramental and struggles to function properly (particularly the…
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Holiday add on's
Hi.. I'm wondering if anyone has any travel agent background and advise me.. My mother and friend booked and paid a deposit on a holiday for next may.. I liked the idea of it and added myself to the party. The cost pp was £375 and that was what I was told too when they rang me for my deposit.. we have all paid £75 deposit…
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Shop direct t.v?
I purchased a tv feb '08 on buy now pay feb '09 total £999 + £433 interest @ £60 per month paid £600 + t.v is 20 months old and breaking down i finish paying for the item feb '11 but will have contacted manufacturer for advice and they said cant help shop direct are stonewalling me can anyone advise? :confused: :confused:
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xbox 360 rrod
i have owned a 360 since day one of the console. 3 1/2 years. recently the RROD (red ring of death) reared its ugly head. i contacted xbox support and found it was out of warranty, a warranty that was extended to 3 years as microsoft knew very early on that there was a design, and manufacture quality issue with the…
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Debt company calls my work phone asking for someone else constantly
OK so here is the thing, a debt company "Debtors Legal" on behalf of "Capital one" keep calling my work phone asking for someone else, now after telling them on numerous occassions that he doesnt work there they still call 5 - 6 times a day. is there anything i can do about these guys. one thing that also worried me was…
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Play.com
As its coming up to Christmas I need to send some prezzies. I am English living in Spain and my wife is Danish. I found some cd's for Danish relatives on Play.com because they advertise free european delivery on all items and went to checkout to pay the £15. I want to pay in pounds using a uk card and bank, but play.com…
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Dentists can they charge for alterations
Here's something for you guys to ponder over ;) My 86yo Dad has just bought a new set of false teeth and they were hurting him so he went back and had them altered my sis picked them up and asked was there a charge and was told no so a week later a bill arrived for £39 and my Dad ignored it another week and a threatening…
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Return Unordered goods?
Hi today I received some goods I didn't order. About a mth ago I sent for a free sample & today they have sent another order requesting payment. Its going back but my question is when this happens & you didn't order the item is there a way round not paying postage costs? There's nothing on the paper work about return…
