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Faulty Zanussi Cooker
Hi, My first post and I need some advice please. My mum bought a Zanussi Gas Cooker in September from Currys, since then she has had to call them out twice, the first time a chunk of the enamel fell off and they replaced the top (they agreed it was a manufacturing fault). 2 weeks ago when she was cooking dinner the…
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prescription specs
Just got two pairs of prescription specs from Tesco. I got varifocals they're only for close work and reading but thats what the optician suggested. I've tried to use them but they are terrible,everything is blurred or on a slant and I can't even see the computer screen unless it's out of arms length. I mentioned that they…
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Faulty watch bought in high street store but lost receipt
My girlfriend bought me a watch a couple of weeks ago from a high street store but has lost the receipt. The fault is the watch doesn't keep time. I just want it to be exchanged, so we're not looking for a refund, but she has lost the receipt. Does she have a right to an exchange?
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4 month old TomTom from John Lewis broken
Hi, My TomTom 730 has got a fault - the screen backlight seems to be faulty, it just flickers on and off and it's impossible to use now while driving. I've tried googling the fault and the suggestions I found didn't work and a reset didn't do the trick either. I need it for my job and it's only 4 months old but if I take…
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Michael Jackson O2 tickets
on behalf of my mother this one. she asked for the tickets instead of receiving a full refund back in july. as you might have guessed she hasnt got the tickets yet. she was due to go to the opening night. previously on watchdog ticketmaster were supposed to be issuing the special tickets in order of gig date. she has rung…
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No refund without the box?
I bought a pair of boots today. When at the till, I asked the sales assistant if she could take them out of the box so they were easier for me to carry. Whilst she was happy to take them out of the box for me, she said I would lose my right to return them if they were faulty if I didn't have the box. Is this right under…
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Argos delivery service!
Bought some Christmas present online via Argos 2 weeks ago. Delivery date was scheduled for a week ago yesterday and still nothing has arrived! Argos wont take any responsibility. All they say is its in the hands of the courier so they wont give me a refund or a date when they think the goods will be delivered. They are…
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Car changes price as I agreed purchase
Hi there I would like to ask some advice about a car purchase please! Quite odd really, wife and I were looking at a car today that we really liked and were about to purchase. However after initially being told that the car would come with a service, new MOT and 12 months warranty the offer of a service to put a couple of…
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Mobile phone contract
Hi everyone on 25th october I upgraded with three and got a nokia 5800. In the last 2 weeks the phone has broken, the dialler and contacts on the home screen do not work, nor do any of the widgets or memos. The phone is running really slow and keeps freezing. I rang customer services this afternoon and I spoke to a really…
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Returning an item to play.com
Hi, I bought a laptop backpack from play.com 2 months ago. Over these 2 months one of the should straps has started to fray and looks as if it will break if I continue to use it. Here is said product http://www.play.com/PC/PCs/4-/3363350/Trust-BG-4500P-15-4-Notebook-Backpack/Product.html?ptsl=1&ob=Price&fb=0 (It has a 2…
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BHS Made to measure curtains & refunds
Hi there, it's my first post fuelled mainly by grumpiness after unsuccessful visit to BHS so please be kind :( We ordered some made to measure curtains from BHS for our living room a couple of weeks ago after taking in the dimensions of the window. At the time we relied on the assistant somewhat having never ordered…
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Damaged Doors From Wickes - No Receipt!
Hello all On Friday my I bought 4 sliding doors from Wickes. 2 were possibly too big so I confirmed that it was ok to return them for smaller ones should this be the case. It was and today I returned 2 and took 2 smaller ones. I was issued a new reciept for the exchange but they did not give me the original reciept back…
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Refund refused on email account - Cooling off period??
Hi, I recently signed up for a hosted exchange email account provided by Simply Mail Solutions. I was with a previous hosted exchange provider, so it was just a case of moving my providers. Immidiately, i noticed much more spam, and a huge delay in sending email. I moved back to my previous provider, and emailed their…
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Debit Card Problem - Help!!!
I tryed to but a Nintendo DSI from a site called shopto.net. Joines up and went through the usual reg proccesses and bought the item, unfortunately after i popped in my Visa Electron card details the page said the transaction was declined for security reasons. I though it was an issue my end so i tried again 5 times…
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Yet again overcharged at ASDA.
For the 2nd time in 3 wks. Meringue cases should be 2 for £1 but charged £1 each. Checked receipt in store got overcharge £1 & £2 gift card refunded. I will check receipt every wk now whilst in store & claim the £2 voucher as this overcharging is way too frequent.
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Wee bit of advice please :0) E3 error
I bought a dishwasher from Curry's in September last year, yesterday an error code E3 appeared on the control panel, I'm thinking it's something to do with the heating element? but not 100% sure. I have e-mailed currys to let them know of my problem, just wondering what my chances are under SOGA of them repairing it…
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Toshiba Cashback Terms & Condtions........Are they Unfair
Hello, I purchased a Toshiba LCD TV from Amazon earlier this month and the model I ordered was part of a £100 cashback offer. However, the terms were very restrictive. I was only allowed 7 days from the date of order in which to register the TV for the promotion. Because my father in law was rushed into hospital my…
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PAYPAL Credit Card Processing
Hi, Sorry if this is posted in the wrong section, please move if needed. We elected to use PAYPAL for our creditcard processing ( through our website) some 4yrs ago. We put a very large amount of business through them with an average transaction value of about £ 1000.00 Several months ago we where hit for just over 20k of…
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Mobile Phone & Faults - What are the rules??
Hi, Mate bought a phone off eBay (about £120), the description stated 'very good condition', and there was no mention of any faults. When he recieved it, it had white dots on the screen, which I diagnosed as water damage, but we both thought it might be dust so tried to remove the digitiser (touch screen) following a guide…
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I need some advice about returning a push chair to ARGOS please :)
hi everyone, i purchased a mamas and papas pipi buggy from argos approx three months ago (cant remember exact date but this buggy is exclusive to argos and came out when there last catalogue came out) i think i paid cash but will check my bank statments and i did keep the reciept but cant find it anywhere, anyway, the…
