Return Unordered goods?

joe2cool

Hi today I received some goods I didn't order. About a mth ago I sent for a free sample & today they have sent another order requesting payment. Its going back but my question is when this happens & you didn't order the item is there a way round not paying postage costs? There's nothing on the paper work about return postage costs? I've emailed about cancelling any other orders.

Thx

bap98189

Don't send them back. If you didn't order them, contact the company and tell them they may collect the goods at a mutually convenient time and to contact you to arrange for them to be collected.

OlliesDad

Where did you order this sample from?

Is it possible that you agreed to a recurring bill unless you cancel within X amount of days?

joe2cool

Hi it was a free sample of moisturiser my wife ordered, I read the paper work & didn't see anything about further orders being sent.............. it was from this site but she ordered it from some leaflet, they were just sachet samples

http://www.silkiesenriche.co.uk/Index.asp

Penny-less_2

Hi. This info was on the link to order the free sample. It does say you can return unwanted product but you may be liable for postage. HTH

'To get 15ml of FREE Silkies Enriche Moisturiser, simply call 0845 026 2016 today. We’re so sure you’ll be happy with your FREE moisturiser, we’ll send further supplies of Enriche Moisturiser approximately once a month, or less frequently if you prefer for the low introductory price of just £11.99 for 25ml or £17.99 for 50ml plus £1.99 for postage and packing. You’ll always have the option of buying or returning any moisturiser with no questions asked. There is no minimum number to buy and you may cancel at any time by notiying us at the address below. Either way your free sample of moisturiser is yours to keep – FREE! You risk nothing by trying our convenient skincare service.'

joe2cool

Hi & thx all

so must have missed that when ordered off a leaflet, so free sample really isn't free & I can't remember the option not to receive further goods