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Cancellation notice period
Hi all, I have a gym membership with a local council run gym. I joined a 6 month contract back in March. I no longer wish to have the membership, but when i wrote giving them 30 days written notice, i received a letter stating the membership will be cancelled at the end of November, basically so they get 2 more payments…
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How long does CCA Section 75 cover your goods for?
Hi, I purchased a Dyson cleaner back in 2007 from woolworths. Sad to say the machine has now died (It wont start). I phoned Dyson and they said its covered by a 5 year guarantee, however I have no receipt. She typed in the serial number which comes up as August 2005 when the machine was produced. She said if I can get a…
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Need help for refunding problem
Hi I bought a TV from Richer Sounds 2 days ago. For the reason it doesnot come with PC Input, I would like to return it and get refund. But Richer Sounds asked me to pay £50 for handling charge, because I have owned it for 2 days, although I did not even take the TV out of the box. I did remove the tape and took a look,…
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White goods 12 month guarantee !!
I was reading somewhere that just because the manufacturer of a newly bought appliance gives a free 12 month guarantee that if the appliance has a fault AFTER the 12 months expires the manufacturer is still liable to carry out a free repair if the appliance is seen to have or should have a long life. So for example a…
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Dell problems
I`ll Try to keep this brief 5 weeks ago my gfx card in my m1730 laptop failed i have nbd warranty and the engineer never showed up CS said there was a shortage of replacement cards after many emails the escalation department promised me my laptop would be repaired this week or i would get an exchange of equal or better…
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Money off vouchers what is the legal stance?
Do supermarkets have to take them? If they do take them what about actually buying the product the voucher was for? I've had problems with Tesco accepting internet vouchers in the past when there was a relaxation on that rule at our local branch. They were accepting any money off voucher for any product? The place as you…
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Faulty TV!
Hi All, I am looking for some advice regarding my faulty tv! The tv is a 42 inch Samsung LCd tv which was purchased in November 2007 at a cost of £800. The TV has very little use. Mainly used in the evenings. Last Sunday we noticed lines up and down the screen that were taking colour from the screen. At the bottom of the…
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Comet delivery ruined my floor
I recently had a fridge freezer delivered to my house whereby the delivery guys unpacked it at the front of the house and then proceeded to push it on it's own castors along my wooden floor causing severe scratches and dents along the entire length from the front to the kitchen at the rear of the property. Because the…
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Getting a refund problem
Hi. I am not to good at explaining this on forums but will try. About july last year a bought a CCTV DVR recorder from SCTltd for £421. To cut a long story short, I had to send it back about a month ago because it was faulty, did not do what it was ment to. They messed me about and took almost a month to get it sorted. It…
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Faulty Hinari microwave under guarantee
I purchased a built in Hinari microwave 7 months ago for a new fitted kitchen in the summer. It was fitted 5 weeks ago and is now not working. I have spoken to an online Hinari specialist who said basically its K****ered and should be binned or if under guarantee replaced. So I went back to Guaranteed4less whome i bought…
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Shop asking for return of mis-priced goods
Hi all, I'd appreciate some swift advice if possible. A week ago, my wife and I visited a shop and purchased a small item of jewellry that attachs to a bracelet (a charm). We picked the charm from a box the shop staff showed us and they duly advised us that the charm was £315. We went ahead with the purchase. Yesterday, we…
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T-shirt shrunk - what can I do?
I took my DD to the Metro centre for a birthday treat and she bought herself a t-shirt from HMV out of her birthday money. Following the instructions on the packaging I washed it and tumble dried on a low heat. The t-shirt has shrunk to about 2/3 its original size. The label in the t-shirt says do not tumble dry yet the…
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Money debited without my consent
I am after some much needed advice. I ate in a restaurant and at the end of the meal received a bill for £46.85, which I paid on my debit card. I was checking my bank statement and realised that 10 days after I had eaten at the restaurant and the £46.85 had been debited from my account a further debit was taken for £8.25.…
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Distance selling regulations....
OH bought a table saw on the internet - from a proper UK company - not ebay or anything ;) On unpacking the saw he discovered the fence would not stay parallel to the blade due to poor design, the blade itself was not true to the table and could not be adjusted to a correct 90 deg to the table surface. So without using it,…
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BT engineer cost me £100...
Last week BT engineer came round to activate phone line in my new house, but he ended up accidentally triggering the house alarm which required an emergency call out by the security company of over £100 to turn the alarm off. Anyone know how I would go about claiming this back from BT? I can't see myself getting very far…
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Currys/DSGi Coverplan/Whateverhappens - TV "lost" instead of re-delivered
[Short story: TV faulty. Engineer visits & confirms fault. 1 week later, TV picked up for repair. 2 weeks after that, TV then lost instead of re-delivered...] Sorry for the long post, but... here goes: I bought a Samsung LE26R73BDX HD Ready LCD TV from the "Currys" store in Cambridge’s Retail Park back in December 2006. At…
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Sold the wrong laptop...what are my rights?
Hi I purchased a Laptop from Comet and the sales person told me it has a blue ray player. The sticker on the laptop which gives bullet points of key features also shows Blu-Ray disc logo, which suggests it supports this format. However, it does NOT recognise this format. The laptop is only 2 weeks old and I got the 3 year…
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Manufacturers Guarantee
I purchased a 9.5Kw Redring Electric shower from Screwfix on 19.8.2009, that has now stopped working. Screwfix only offer a 1 Year Guarantee, suggesting I go directly to the Manufacturer, in this case 'Applied Energy Products Ltd'. On callng AEP, they advised that because I had not registered the product when purchased I…
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Gym Membership!!
Hi I am new on here, and was hoping someone could help me! I have a friend who bought a 12-month gym membership at the beginning of september. she was told she could suspend the membership (with no mention of a charge) whilst she was at university and use the months when she returns home. She has now moved back to…
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Dixons Premium Delivery Refund Rights?
Long story short, needed to get a printer cartridge at extremely short notice for the office and Dixons were only available supplier. Ordered Tuesday and missed the slot for same day as I ordered too late so took Thursday slot (£9.50 delivery premium) for a 1-5 slot (as it fitted in with office hours) I waited until 6 and…
