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Manufacturers Guarantee
Adrianl_2
Posts: 1 Newbie
I purchased a 9.5Kw Redring Electric shower from Screwfix on 19.8.2009, that has now stopped working.
Screwfix only offer a 1 Year Guarantee, suggesting I go directly to the Manufacturer, in this case 'Applied Energy Products Ltd'.
On callng AEP, they advised that because I had not registered the product when purchased I was not eligible for the extended 'free' 2 year Guarantee.
What are my rights regarding negotiating a replacement unit?
Is the shower 'fit for purpose', bearing in mind the Manufacturer would have offered me 3 years free Guarantee if I had completed the registration form?
Is there an official body I can raise my complaint to?
Thanks
Adrian
Screwfix only offer a 1 Year Guarantee, suggesting I go directly to the Manufacturer, in this case 'Applied Energy Products Ltd'.
On callng AEP, they advised that because I had not registered the product when purchased I was not eligible for the extended 'free' 2 year Guarantee.
What are my rights regarding negotiating a replacement unit?
Is the shower 'fit for purpose', bearing in mind the Manufacturer would have offered me 3 years free Guarantee if I had completed the registration form?
Is there an official body I can raise my complaint to?
Thanks
Adrian
0
Comments
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I'm guessing you mean 19/8/2008.
The manufacturer's guarantee is in addition to your statutory rights, which include the right to claim remedy for defective goods for up to 6 years from purchase. You should contact the retailer to arrange this.Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0
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