BT engineer cost me £100...

ISIOTB

Last week BT engineer came round to activate phone line in my new house,

but he ended up accidentally triggering the house alarm which required an emergency call out by the security company of over £100 to turn the alarm off.

Anyone know how I would go about claiming this back from BT? I can't see myself getting very far trying to explain this to an indian call centre...

Anihilator

How did he activate the alarm?

Theres no guarentee your entitled to the money

Halloway

Serves you right. Do you have a nice loud alarm that annoys all your neighbours when it goes off?

ISIOTB

Anihilator wrote: »

How did he activate the alarm?

Theres no guarentee your entitled to the money

By unscrewing the security box which he thought was the junction box

Paulos77

Halloway wrote: »

Serves you right. Do you have a nice loud alarm that annoys all your neighbours when it goes off?

As opposed to what? a nice quiet one that no one can hear if your house is being burgled?

pinkshoes

ISIOTB wrote: »

By unscrewing the security box which he thought was the junction box

BT workers should have insurance against doing this sort of thing.

I would send a recorded delivery letter detailing what happened, enclosing a copy of the bill from the alarm company, and ask them to pay it within 14 days.

If they don't play ball, write again giving them 14 more days to pay before you start a small claims court claim against them.

Ignore Halloway, he apparently has a very small weener that he's very bitter about...

facingthefuture

Halloway wrote: »

Serves you right. Do you have a nice loud alarm that annoys all your neighbours when it goes off?

Quite funny though possibly undeserved.I can understand the sentiment though, we have the same situation.

facingthefuture

pinkshoes wrote: »

BT workers should have insurance against doing this sort of thing.

I would send a recorded delivery letter detailing what happened, enclosing a copy of the bill from the alarm company, and ask them to pay it within 14 days.

If they don't play ball, write again giving them 14 more days to pay before you start a small claims court claim against them.

Ignore Halloway, he apparently has a very small weener that he's very bitter about...

Sounds like sensible advice - good luck.

Halloway

Paulos77 wrote: »

As opposed to what? a nice quiet one that no one can hear if your house is being burgled?

Makes no odds. If my peace is disturbed by an alarm belonging to a selfish idiot then as far as I am concerned they deserve to be burgled. Because, let's face it, 99% of times alarms go off it's a false alarm caused by crappy equipment or user idiocy.

vikingaero

I'm not sure you'll get far with this.

Did you inform the engineer that you had an alarm beforehand? Most signalling alarms will use the BT junction box to connect the alarm. I had a UPVC front door installed a few years ago and forgot to get the alarm company to disconnect/refit a new magnetic leaf switch so I had to pay for a call out.

Anihilator

vikingaero wrote: »

I'm not sure you'll get far with this.

Did you inform the engineer that you had an alarm beforehand? Most signalling alarms will use the BT junction box to connect the alarm. I had a UPVC front door installed a few years ago and forgot to get the alarm company to disconnect/refit a new magnetic leaf switch so I had to pay for a call out.

If so I reckon BT's conditions will state you cant touch the signal box/their equipment without permission or telling them or similar to prevent liability when people play about with them and dont say