Comet delivery ruined my floor

neilmcl

I recently had a fridge freezer delivered to my house whereby the delivery guys unpacked it at the front of the house and then proceeded to push it on it's own castors along my wooden floor causing severe scratches and dents along the entire length from the front to the kitchen at the rear of the property.

Because the floor is a light oak the damage wasn't immediately visible, I didn't notice it until after they left when I managed to catch light reflecting off the floor and noticed the full extent of what had happened. Unfortunately, by then I had already signed the delivery sheet where it stated that no damage was done to the property/premises.

Where do I stand with this, I've already had a letter from the depot manager saying that Comet wont accept responsibility because I signed the delivery sheet.

cleo1299

Sounds like it's barely noticeable, which is not the same thing as severe. It's a shame you didn't notice it until you signed. I had something similar happen once with paintwork damaged during a delivery which I didn't notice until after they left. I just repainted that patch. But I appreciate that repairing a wooden floor could be more difficult. Is it real wood or laminate?

neilmcl

cleo1299 wrote: »

Sounds like it's barely noticeable, which is not the same thing as severe. It's a shame you didn't notice it until you signed. I had something similar happen once with paintwork damaged during a delivery which I didn't notice until after they left. I just repainted that patch. But I appreciate that repairing a wooden floor could be more difficult. Is it real wood or laminate?

It's very noticeable once you're actually looking at it, and I would say the damage is severe, quite deep tramline dents. It's a wooden floor and if it were easy and cheap to repair I'd probably let it go but unfortunately it isn't.

cleo1299

Maybe your insurance would cover it? My insurance would have covered the paint work -- I checked before I decided it wasn't worth making a claim. So maybe yours does too. Hard to imagine Comet springing for the cost of repair if they've got a signed document saying no damage was done.

Esqui

If you have signed to say there was no damage done, how do Comet know it was their fault. You may not have noticed it immediately, but from Comet's point of view, you've signed to say no damage and now you're saying otherwise.

You're unlikely to get any luck with them.

alared

neilmcl wrote: »

I recently had a fridge freezer delivered to my house whereby the delivery guys unpacked it at the front of the house and then proceeded to push it on it's own castors along my wooden floor causing severe scratches and dents along the entire length from the front to the kitchen at the rear of the property.

Oh yeah, I too would have stood there like a prune and watched them scrape a FF all over my wooden floor.

Yeah,yeah,yeah :rotfl::rotfl::rotfl:

kiddy_guy

To the OP, ignore the trolls.

You signed to accept delivery of said item, not to state that they didn't destroy your house.

Send a recorded letter to their Head of C.S, and ask them to fully investigate. Detail the way in which they moved your item over the floor, if this was the case.

They may tell you to go away, but the fact is their delivery service should investigate properly.

nexuss

Did you tell them it was ok to push it over your floor ? As you did not stop them pushing it i assume they thought it was ok to do so ?

hoyles10

I work for a whitegoods delivery company and I would advise that you contact their insurance claims department (they should have one) and tell them what happened. Ask them for an address or email address that you can send pictures of the damage to.

It might be tricky as you have signed the paperwork saying that the delivery was ok and if there was any damage it should have been noted on the paperwork.

Comet may send someone out to inspect the damage or tell you that you've said there was no damage. It's worth a shot. They will also interview the driver and drivers mate about the delivery so get it done sooner rather than later as they should be able to recall the delivery.

kiddy_guy

nexuss wrote: »

Did you tell them it was ok to push it over your floor ? As you did not stop them pushing it i assume they thought it was ok to do so ?

They are trained to lift, not push.

Trust me , I know...;)

neilmcl

kiddy_guy wrote: »

They are trained to lift, not push.

Trust me , I know...;)

Exactly. These are supposed to be the "professionals", it's not my responsibility to tell them how they should do their job and I wasn't to know any damage would ensue. Unfortunately Comet didn't send anyone out so far to investigate because if they did it would have been abundantly clear to them that the damage has been caused by pushing that particular fridge freezer across the floor.

I had contacted Comet within an hour of delivery and the depot manager has since replied in writing, although it took him long enough, denying any responsibility.

I have now sent a letter out to head office to see if at least they will investigate further. I just wanted to know that by signing the delivery note have I effectively signed away any rights I have against their negligence.

The fact that I didn't notice that they had caused damage to my flooring doesn't in itself excuse this negligence.