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Pram - 20 months old and faulty
Hope some lovely MSEs can help me. I have a 20 month old pram which has developed a serious fault with it's wheel. I bought it from Mothercare and they are saying that as it is outside their one year guarantee period they aren't required to do anything. I've mentioned the Sale of Goods Act and the new european legislation…
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parcelforce/game - at wits end!!!
parcelforce delivered my wii package from game on tues whilst i was out unbeknown to me. they had not pushed the card fully through the letter box and i only discovered it when the postie pushed through my post the day after. the card said that they had left it in my back garden. i went out to retrieve it and found the…
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Royal Mail - is it theft?
If Royal Mail has a package of mine, of value (a present from a family member) but they don't deliver it because they are striking, what are my rights? Can I charge RM with theft? This doesn't seem fair or right. It should have arrived two weeks ago.
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Can a online shop change the price after sale?
Hello, I was wondering whether someone could help me. I ordered a (Samsung N120) laptop off 1stAudioDigital.com last week for £325. However, they've sent me a message saying that this was phantom stock and is no longer available. They've offered me any laptop at cost price to apologise for the inconvience. However, I…
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What are my rights? Help please.
My partner and I have bought a 'medium-firm' mattress from Tesco Direct on the good faith that it was actually a medium-firm, we got the product delivered to us, unpackaged it and tried it out. The mattress was far from medium firm and more like medium soft at best. As a result of this we contacted Tesco to arrange a…
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Credit note for faulty item?
Hi there I Bought two bolts from B&Q recently. We didnt fit them until yesterday. OH fitted the first one and it sheared off as soon as it was used...therefore no good! we looked at the other one and it was obvious where the fault was. We took them back to B&Q and asked for our money back..they offered us a credit note. I…
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Money4GoldUK
I sent my jewellery to these guys who sent me a cheque. Wasn't happy with the amount, so returned it (and sent recorded). Their website promises to return your gold within 15 days. 20 days later, still not gold. I've rang 3 times now and just get told someone will ring me back. Anyone have any ideas of what I should do…
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Dodgy Caravan??
I recently bought a 1991 elddis storm caravan. It said in the advert it was in excellent condition throughout, we went to view and everything seemed ok. The dealer we purchased it from assured us that it would be checked to make sure all the appliances were working before we collected it the next weekend. I left him a…
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Gamestation warranty woes
I brought the full band bundle of guitar hero world tour on xbox 360 in november last year and had a fault with the guitar a week or so afterwards. Gamestation said they had to replace the whole kit rather than just the guitar so never mind i thought i get a whole new kit. In the new year when i actually started to use it…
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Returned item. They fixed it without me knowing
Bought a remote control car. Went faulty after 2 weeks - electrical fault. Brought it back. He said he would look at it. Does not contact me at all. Then I ring him and he says its fixed and he's replaced a part (he had no authorisation from me) - but it will cost me £39. He's also thrown away the original part he claims.…
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Help help help
hiya, i have purchased something online, which was advertised at what was quite obviously the wrong price, i was invoiced at wrong price and paid through paypal, have reciept etc, what hapens now, will they have to continue with the transaction or could they cancel it, i dont mind cancelling,but im worried they will try to…
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Epson All in One Printer - 1 year and 13 days old!
I purchased from Epson themselves by telephone, an All in One printer that had been reconditioned for £69.99, but came with an Epson one year guarantee. One year and thirteen days later it refused to pick paper up correctly, so I took it to the nearest Epson Repair Centre for them to look at. They told me there would be a…
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Advice needed re conservatory repair
Hi All I wondered if you can help. My OH and I purchased a conservatory which was completed in October 2007. Since that date we have had a problem with the roof holding water between the two panels. We have tried to get the conservatory company to repair the roof and after numerous telephone calls, letters, cancelled…
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DVLA sent back stained marriage certificate.
Arrrgggh, so angry right now. I had to send off my marriage certificate to the DVLA for a change of address and name on my provisional license, it was sent in pristine condition as we had only got married 2 months previous in NY, and had the document stored in a folder uncreased and untouched. Ovbiously I had to crease it…
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Complaints Procedure.
Hi, I recently complained to a company by email, regarding a serious problem of a very sensitive nature. My first email received no acknowledgement. Four days later I sent the same email but marked it FAO CEO. Within an hour I received an email, saying the matter was being investigated and that they would respond by post.…
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JL Dining Chair developed fault - do I have any comeback?
Hi all, I bought some dining furniture (table and 6 chairs) from JL back in Jan 2008, which was delivered to me in March 2008. I noticed yesterday that one of the chairs has developed a split in one section of the wood, currently stretching about 7 inches. Since the chair has only been used to sit on, and not many times at…
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Baby-Supplies LTD-non receipt of order help
I bought some lilypadz breast pads (the stick on ones) from baby-supplies.co.uk last wednesday (stated dispatch time was 24hours and 3-5days for delivery) and they have still not arrived nor have I heard anything from them. I have now sent 2 emails asking what is happening and Ive scoured the net to find a phone number…
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Pre-ordered PS3 Game.
Hello all. I have pre-ordered a PS3 Game from Game, it has been shipped but the money not yet taken from my bank account. I have now decided that I don't want the Game, what are my legal options- Refuse delivery Accept it then return it unopened to my nearest store for a full refund. I think I have a right to a full refund…
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Faulty hard drive from PC World - they try to claim it isnt! My rights?
Hi there I bought a Western Digital My Passport Essentials external hard drive from PC World in July which I use to backup my computer which has a standard 3 year warrantya. Recently, my backup software (Norton Ghost) has been saying there is a problem with outputting to the hard drive and so since then I have tried…
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Harassment
Hi M8s Any 1 out there can give me advice on the situation I am in; I have a property for students living accommodations while in study. When they have left the property some of them have credit with banks and local councils for not paying there debt therefore the creditors start chasing them. Because in the past our front…
