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Faulty goods
I bought a pair of waterproof motorbike boots from a well known retailer. I originally bought them in september 2007. In november 2008 I returned them as they were leaking and made my feet wet in the rain, no questions, straight exchange. The new boots are now leaking as well, they are only 11 months old, but the shop is…
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company refusing to repair 3 week old machine
Hi, Can anyone give me any help with this situation that I've found myself in? I bought an espresso machine from an internet retailer for £380. I used it for 3 weeks when it stopped working. As the retailer promotes a 2 year guarantee on its website, I contacted them for their help. I was immediately told that I had left a…
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Johnsons washed a jumper instead of dry cleaning and ruined it:(
I'm just so gutted:( Collected items today and obviously only found out when I got home that not only they washed one of the jumpers instead of dry cleaning it but also shrunk it for 1.5" in width and I can't even wear it now as it's way too tight, it also looks real "fuzzy". The label on this jumper states "hand washing…
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£2399 TV faulty after 9 months
Hello, I have been without my TV for over a month the repairers seem to be dragging their feet. The original sellig store has asked me to send him an email Stating what has happened and he will try to get a replacement or if I pay a bit extra an upgrade. If they can track down the Tv's Pioneer have discontinued but may…
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Faulty Sony TV
I bought a 40 inch Sony LCD tv in December 2007 from an online closed bid auction site called Auctionair. Recently the tv stopped working so I had a Sony approved repair man examine it; the screen's knackered and will cost almost as much as I paid for the tv to replace the part and fix the problem. I've written a couple of…
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Faulty washing machine.
My friend's washing machine has broken down after just two years. Under the SOGA, would they get in touch with the manufacturer or retailer to discuss the possibility of repair? Thanks :beer:
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broken psp bought few days ago?
hi i bought a new psp go last saturday from a hmv store, however suddenly it will not turn on and there is a rattling sound when you shake, it was working earlier today but i havent dropped it or abused it in any way. i have a receipt so can i go into hmv and demand a refund / replacement ??? cheers
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Will My Home Insurance Pay Out??
Hi, On Wednesday we returned home to find we have been burgled. Not To Suriously, a LCD TV and a iPod were taken. The police were called and a crime number given. It seems the burgler used a master key to my appartment and two weeks ago the same thing happend to another appartment in the block. Now all the locks have been…
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Credit card mistake - help!
I run a small business and back in May last year we took an order for around £3k. At the time we had a new credit card merchant services provider and the order (which was mail order) was put through manually using our online card processing service provided by one of the big 4 banks. The long and short of it is, the…
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Insure and Go Taken Money Without Authorisation
Hello, Last year we took a year's travel insurance policy out with Insure and Go online and paid with this using our joint account's debit card. Naturally, we figured this was for one year only. Two weeks ago, they took a payment of £66 direct from my debit card for a further year's insurance policy (without my knowledge)…
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Reclaiming money from BT
BT charged me £125 in error a few weeks back for a call-out charge. I managed to get them to agree to refund the money but have just seen my latest bill where it shows they have credited our BT bill. I pay about £7 per month to BT, so it will take close to a year and a half to get the full amount back. Since the money was…
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What are my rights with a 16 month old PC
Hello I brought a HP pc from Pc World in June 2008 I now have problems with my hard drive - which basically I need a new one I have phoned PC world and they say the warranty is for one year only, i tried to say that i dont expect a PC to break down after 15/ 16 months but didnt continue as wasnt too sure if the sale of…
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replacement PCB for washing machine - warantee?
Hi everyone, my zanussi washing machine is 11 months old and needs a new PCB. I don't have to pay as it's under warantee. However, the engineer said that the new part would only be covered by the original warantee, ie for another month. To me that seems crazy - shouldn't the new part come with a 12months warantee? I don't…
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Faulty item bought from manufacturer's trade stand
Does the Sale of Goods Act, and Consumer Rights, protect you if you buy direct from a manufacturer? We bought £150 worth of goods from a Philips Avent trade stand at the Baby show in Birmingham in May this year. One of the items has developed a fault. We have returned it to them twice, asking for a replacement explaining…
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Computer software consumer rights
I'm going to open this up to the wisdom of the posters here, as it's something I come across a lot at work, and I'm not entirely sure about it. As I expect many of you know, the warranties on laptops and PCs cover only the hardware and not the software. So please, ponder these situations: 1) A computer is set up, but the…
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Royal Mail error ???
Removed by poster
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Distance selling regs question
Hi there I bought an external DVD burner from Amazon on Wednesday... I have received the burner and opened the box and plastic bags with the wires etc and used the drive once. I have decided I don’t really like the drive and would rather get one for my desktop instead, can I return the drive and get my money back under…
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Returning satnav advice
Hi im new to this forum but i thought you might be able to help! Tuesday- I reserved a tom tom one iq to pick up from a halfords store,and on my way home from work i picked it up. the lady in the store collected the satnav from the back of the shop and they passed it me and walked away. i then payed for the item and went…
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Dlc
I have got into an arrangment with DLC regarding a debt. If I phone up every month to pay I'm charged £2.50 on top of my agreed amount! They have a web site that can be used to pay. however the link does not work https://www.dlcollect.co.uk/cs This has been for ages. My agrrement started on 31/08/09. I payed on 04/09/09.…
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wepromiseto.co.uk & First Direct
Hi All, first post so go easy one me :) My problem is thus... I registered for a First Direct bank account through wepromiseto.co.uk and had a transaction tracked with the site for the stated cashback of £75. The transaction then validated a month or so later. 6 months on and I still hadn't been paid out so I raised a…
