Faulty washing machine.

pipkin71

My friend's washing machine has broken down after just two years.

Under the SOGA, would they get in touch with the manufacturer or retailer to discuss the possibility of repair?

Thanks :beer:

thescouselander

I dont think there's much chance under the SOGA - a breakdown after two years isn't that unreasonable depending on usage and the quality of the machine.

pipkin71

thescouselander wrote: »

I dont think there's much chance under the SOGA -

OK.

I thought an item had to last a reasonable amount of time.

If the SOGA is the wrong thing to look at, do you know what it would come under please then scouselander.

They paid a fair amount for the machine, but I don't know the exact cost

Thank you

Optimist

Your friends contract is with the retailer however she would have to proof that it is an inherent fault. ie the fault was there at the time of purchase or was a error in the manufacturing process.

Be prepared for a fight as most if not all retailers will refuse to accept responsibility after two years.

It does come under SOGA

pipkin71

Optimist wrote: »

Your friends contract is with the retailer however she would have to proof that it is an inherent fault. ie the fault was there at the time of purchase or was a error in the manufacturing process.

Be prepared for a fight as most if not all retailers will refuse to accept responsibility after two years.

It does come under SOGA

Thank you Optimist.

So the first port of call is the retailer.

I've not come across this before, so no idea how it works.

I will pass the information on though

derrick

pipkin71 wrote: »

Thank you Optimist.

So the first port of call is the retailer.

I've not come across this before, so no idea how it works.

I will pass the information on though

Have a read through these links, (they will be covered under SoGA, via the retailer);-

One

Two

Three

Freddie_Snowbits

pipkin71 wrote: »

OK.

I thought an item had to last a reasonable amount of time.

My car is due a service shortly, will you back me up when I smack one on the mechanic when he charges me for a new oil filter, it only had one a year ago

Halloway

Freddie_Snowbits wrote: »

My car is due a service shortly, will you back me up when I smack one on the mechanic when he charges me for a new oil filter, it only had one a year ago

Oil filters are consumable parts so your point is at best irrelevant and at worst misleading.

pipkin71

Freddie_Snowbits wrote: »

My car is due a service shortly, will you back me up when I smack one on the mechanic when he charges me for a new oil filter, it only had one a year ago

I'm simply asking a question, because I don't know the answer. That is the point of asking questions.

I have been polite, I did not become abusive when the first poster said it wasn't possible and thanked him for his advice, so I wonder why you felt the need for sarcasm?

Comments like the one you have made, may give you a temporary glow, but actually does nothing for the boards.

pipkin71

derrick wrote: »

Have a read through these links, (they will be covered under SoGA, via the retailer);-

One

Two

Three

Thank you derrick. Your post was very helpful.

It seems they would be covered under the SOGA, but difficult to get the retailer to repair, and of course, difficult for the family to be without a washing machine, so chances are they will buy a new one.

moonrakerz

pipkin71 wrote: »

Thank you derrick. Your post was very helpful.

It seems they would be covered under the SOGA, but difficult to get the retailer to repair, and of course, difficult for the family to be without a washing machine, so chances are they will buy a new one.

Sorry - but again there is overly simplistic info about SoGA on this site.

The chances of getting this machine repaired under SoGA are VERY remote.
SoGA says that after 6 months the onus is on the purchaser to prove there was fault in the machine when it was purchased.
A washing machine is a particularly difficult item to claim on - the first thing the retailer will say is that you have used it too often, you put the wrong/too much detergent in it, etc, etc
All you can rely on is "good will" from the retailer - don't go in and start telling him about SoGA and the "new" EU directive - because as soon as you do that, he knows he's on to a winner !

Read this: carefully, then read it again and understand it !

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

PS: Some washing machines last 2 years, some last 20 - FACT.