Faulty washing machine.

thescouselander

Maybe it would help if the OP could tell us what make and model of the machine. Not all machines are equal - if it was a low end machine two years before a brake down might be reasonable. If its a higher end machine it might be reasonable to expect to get a little longer out of it.

payless

Mine is a 28 month old Bosch ( approx £400) from Dixons online..

Says I got to get a indpendent report report showing inherant fault .. so thats more time/ money

Esqui

But if it does show an inherent fault, you will get the cost of the report refunded.

payless

but whats the basis on an inherent fault ??? .. surely the fact thats its stopped working means something is at fault

derrick

payless wrote: »

but whats the basis on an inherent fault ??? .. surely the fact thats its stopped working means something is at fault

Could be something you have done! overloading?

An engineers report will be needed, this is covered in SoGA, if the fault is due to manufacturing, i.e. unsuitable parts used leading to premature breakdown, then that would be an inherent fault.

As said above, if the fault is down to the product, you will be reimbursed the report cost, but you will have to get one.

payless

which of course means a lot of people will be put off , and just buy a new one

derrick

payless wrote: »

which of course means a lot of people will be put off , and just buy a new one

If you are convinced it is a faulty product then get a report, if you are not sure, then you still have the choice.

makapo

payless wrote: »

which of course means a lot of people will be put off , and just buy a new one

The independent report has to be paid for by someone. It seems reasonable enough for the person who wants the report to pay for it initially and then get the money back if the report confirms the machine is faulty.

If customers could get free repairs years after purchase, just by demanding it, the cost would have to be factored into the appliance price. I'd rather have the lower price.

scullster

For what its worth, it is now up to the OP to decide how badly they want to purse this. Balance the risk of outlay for an independent engineer report, hassle of writing letters and potentially going to court etc... vs. the likelihood of success.

Gut feel - if it were less than 2y, I'd definitely say go for it. More questionable after 2y but I'd say you'd be in with a shout. More than 5y - no chance.

Years ago, manufacturers (Hotpoint and Hoover come to mind) use to provide parts guarantee for 5y which could be interpreted to indicate their view on longevity.

There are other factors too - whilst it is 2y old, how often is it used. For all I know, the OP could have 10 kids and be running 5 loads everyday, 7d/wk (or they could be doing the laundry for the local boarding school). External condition of the machine could indicate how well the machine has been looked after and used.

The retailer could offer to fund the repair, a replacement, or partial refund.

payless

Whilst sending out a repair man would be good, if the retailer had been a bit nicer ( say an offer for a discount against a new machine ) they would likely to have broken even on new purchase but gained a happy and loyal customer- instead I have purchased a new machine elsewhere ( can't wait for the long winded possible repair via retailer)