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Duvet was a Second but is defective
I purchased a duvet that was in a open bag and marked as a second, cost £2.95 was suppose to be a big brand name. Got home and had a look to see if I could see why it was a second. To find that the material on one edge had pulled away from the stitching exposing the filling. Now I knew it was second when I bought it, I am…
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Two Year Manufacturers Warranty Who Is Responsible?
I own a Mountfield Petrol Lawnmower HP474 (you can find it on the B&Q website) It was purchased at B&Q in May 2008 and has now developed an engine problem. It has a two year manufactures warranty and upon returning it to B&Q they tell me they are not responsible for repair and we need to contact Mountfield who will direct…
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Help writing to DFS for refund of deposit please
On 28th June I paid £84 deposit for a sofa from DFS. Never used them before and was unwell and couldn't get down to secure the last day of the sale prices. I could have ordered online but wanted to sit on the sofa to see if it was comfortable. I had hoped to get over to them to do just that and I was told I needed to fill…
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my new washer doesen't clean clothes replacement?
Hi I bought a new washer 2 weeks ago and even if i wash the colors on 90 they don't come clean. I've never had a problem with other washers doing this. I called the manufacturers, they came out and couldn't find a fault but said if i phoned the retailer, because i wasn't happy and its under the 28 days they should replace…
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Wrong price displayed - order been cancelled
I hope I'm posting this in the right place...I'm still new to this forum. Earlier today I went onto the WHSmith website to purchase something that cost 163.99. At checkout, the price was actually 51.19 so I made my purchase, gave them my card details etc and received order confirmation. Soon after they changed the price…
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dentists
Dentist wants to charge me full fee for missed hygienists appointment (10 month wait) because of the long waiting time, I forgot. I know this is my fault. But today they send me a letter wanting the £15 fee, telling me they plan to add 25% and get debt collectors on the case. What legal framework allows someone to charge…
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Bought used car - V5 states more keepers than what dealer told me
I bought a used car from a main dealer about 2 months ago and the V5 for the car finally came through yesterday (after me chasing it up) and it states it has 2 keepers. However, when I bought the car the dealer said its only had 1 previous owner and give me a copy of the HPI check that states it has only 1 keeper. I'm…
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Help Needed Writing Letter of Complaint!
Hi All, need a bit of help wording a letter of complaint to Alliance & Leicester. The situation... my girlfriend and I opened a joint account for shared bills, etc., with A&L when we moved in together and I put £100 in. In the end we never used it, it was too much hassle when we could just divvy up the regular payments…
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faulty mobile phone
hi,purchased a mobile phone from a mail order cat,279.00.3 mnths later i cracked the screen,phone was still fully wrkin,4 months aft that phone packed in,contacted mail order and told them full story including cracked screen,which was superficial,they agreed to look at it then contacted me 5 days aft having it telling me…
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Strange Tesco Policy
Did the checkout girl get this wrong? My girlfriend and I are 25 and 26 years old. When we attempted to buy a bottle of wine with our food shop we were asked for ID. I said I didnt have any but my girlfriend showed hers. The checkout girl said we were BOTH required to show ID. I explained she was paying for it but the girl…
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Getting a refund on a wardrobe
Hi there, My boyfriend and I bought a lovely wardrobe, measured everything up so we knew it would fit...except the height. It never occurred us that a wardrobe would be too high for the ceiling. There is absolutely no way it will fit in, even after taking stuff off. We called where we bought it from and they refuse to take…
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Items bought from website now reduced
I have purchased some clothes from a website for a wedding so they are unworn (bought late June/early July). They have now been reduced by 20% so it's adds up to over £50. Can i do anything about it, it's too late to return it under their 14 days refund policy.
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Boots Meal Deal Issue
I'm having problems claiming my free 6th meal in one month at Boots. This is being caused by the fact that the 7 meals I have bought this month were recorded on my 'temporary advantage card' - a paper card they give you in lieu of the actual card you receive up to a month later. Apparently meals bought on the temporary…
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Hands free car kit - only getting offered part refund!
Hi, In February this year I bought a handfree car kit online which the company fitted and was found, during installation, to be faulty. The company agreed to come out again and fit a different model which again didn't work, this time as it was not compatible with my standard factory-fit car stereo. Since then the company…
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Warranty & Dealer Networks - Manufacturer Responsibility
I own a 1 year old Kawasaki Jet Ski, which still has almost a year left to run under warranty cover. I live in Swansea South Wales, and there used to be two dealers in the vicinity: 1) West Wales Watercraft Centre - Port Talbmot - approx 10 miles away. 2) New Wave Marine - Pembroke - approx 60 miles away. Both dealers in…
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Accident on farm - where do I go?
In April I fell and broke my wrist and elbow - very bad breaks for which I now have 3 metal plates holding my arm together! The accident was on the farm where I am a partner and our landlords are the local county council. They commissioned a builder to erect these buildings 4 years ago and the building spec (drawn up by…
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P.C adaptor at currys
My o.h bought me a lap top for Christmas alas 7 months into the year the adaptor stopped charging so oh went to Currys to ask about the warranty to be told by the manager ring up the head office on the back of the recipt and get a reference number then bring it back otherwise there is nothing i can do. My oh was taken…
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ebay woes!! advice please
hi all im after some advice. i purchased a tuning box off a seller on ebay for my car. first of all he sent the wrong wiring loom with it. so fair play to him he sent another loom which was supposed to fit but didnt. so i contacted him to return the tuning box as i couldnt be arsed with the hassle of cutting my loom. i…
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Man wont repair my washing machine unless...
Someone from Hoover arrived today about to repair my washing machine, however, he said he cannot park the car in my area without a permit, otherwise the car may get clamped. And it was up to me to get the permit from the council for him to park his car. Is this true? I have never come across this problem before when asking…
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Company wont honour warranty
Hi i bought my Dad an LCD TV from Dabs and it had a three year warranty but you had to register the product with the manufacturers Digimate, which I did. I believed the product to be under warranty until December 2009, however the unit broke at the weekend and I contacted Digimate. I was told that they have no record of…
