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Fair price for hot water
I work on a large out of town campus, and when it comes to catering we are a captive audience. Until this week we had free tea and coffee from machines, as well as an onsite shop where we could buy American coffees. Now the catering company has put a notice on the machines saying they will be replaced next week and the new…
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Tesco: Proof of purchase
I bought a computer monitor from Tesco 2 years ago. It has now broken and is still under warranty but I cannot find the receipt. Tesco claims I cannot even use their technical helpline without a receipt! Unfortunately, I have also moved banks in the meantime so I don't have a bank statement. However, I used my Tesco…
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Advice please about a faulty TV.
Hello all, I bought a TV from Comet on 28 August 2007. I had to take it back on 7 December 2007, as it has developed a fault. They "repaired" it, but this week is has developed EXACTLY the same fault as before. Of course it is out of warranty, but I was wondering if I'm in any sort of position to make any demands? I'd…
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Cancelling a conservatory contract
Help, We had someone from Weatherseal come out to give us a quote for a conservatory. By 11.00 at night he was still badgering us to sign the form and write a cheque for £100. I asked if there was a cooling off period as I just wanted rid of him and he told me that there was. The next day I phoned them up but we were…
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Nexway Overcharging Swindle
Hey Guys and Girls, I recently purchased a computer game I had been eagerly awaiting by digital download. All the advertising / details of cost on the website were shown as £39.99. Once I received my bank statement I found that they had not actually charged £39.99 but FR 65.91, which was converted to £41.10 as well as an…
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Sale of Goods Act ?
Hi, I've purchased an item from an online seller (http://www.overclockers.co.uk/showproduct.php?prodid=CA-172-CM&groupid=701&catid=123&subcat=) where the description quite clearly says the item is of modular nature. Great I thought as they're £10-£15 cheaper than others. The item shows up today and it's fairly obvious the…
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Oasis won't refund tickets when promised
I was at the Manchester Heaton Park gig which went badly wrong at which both Gallaghers promised a refund of tickets. I sent 4 off (tracked) and have just had anonymous letter saying I wasn't eligible for any of half-a-dozen reasons (none of which apply in my case) but with no return address how can I argue - they say no…
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Currys can they ndo this?
On October the 20th 2007 I purchased a Dell Arco2 laptop from Curries. I did not purchase any special insurance and had the standard 1 year warranty. The laptop was nothing but problems and we reported the following to curries and the tech guy did the repairs/Replacements. 31/07/08 :- Repaired the computer due to it…
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Injured in Tesco's - Advice Please
Hi, I really need all of your advice because I am so upset about an incident today and don't really know what to do. Basically, I went to my nan's flat today to take her for a day out which we only really do once a month. Everything started well and we went to lunch. She mentioned that she fancied a trip to Tesco because…
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Amazon's disappointing customer service
Hello guys, could you please help me with the following? On 06/04/08 I purchased a MICROMARK electric coffee grinder from Amazon.co.uk. The grinder has a 2-year guarantee by the manufacturer (stated on its box and the user instructions' leaflet). It broke down suddenly last Sunday (the blade fell out of place) and I called…
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admiral direct debit nightmare
sorry if ive posted this in the wrong place! admiral car insurance wrongly calculated my premium at the start of this year when i changed my car, causing them to apply for multiple direct debit payments from my account. they already had a agreement with me to only take payments after the 15Th of each month which they also…
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UK Distance selling regulation
Hi I bought a camera lens from MyDigitaland.com and having received decided it was not what I wanted. I informed them, within 7 deays of reciept, that I wanted to return the goods but they have refused saying it is not faulty. I have informed them that the UK distance Selling regs gives me 7 days cancellation period.…
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Tent
I bought a tent of Ebay last year but have only had the opportunity to use this weekend for the first time. When erecting one of the tent poles broke, then over the weekend 5 more broke. The seller is no longer listed on Ebay do i have any rights to complain to Karrimore the makers of the tent? Thanks Julie
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Im not happy with my pram
Hi guys, Shopped around, found pram for baby born in March, Mama's n Papa's (bought in the sale but still £200!!) Pliko Switch, baby now 5 months old, weighs approx. 15lbs, pram doesn't actually go that well anymore. Very very hard to push, like my baby is an elephant! Emailed M&P was just told to clean and lubricate the…
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Railcard woes - family asked to leave train
My family recently travelled by train for the first time, using a Family and Friends Railcard and discounted tickets bought online 2 months prior to travel at a cost of £35. I was not aware that the railcard had to be produced when travelling as it was not asked for when buying the tickets and no information leaflet sent…
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Broken Microwave bought from Argos, what are my options?
Problem is Purchased microwave 6/7 weeks ago. Door on it has broken, as a spring has come off inside the door it seems. I dont have the receipt from Argos anymore, though I do have my debit card statement that shows I purchased something from Argos for the same price (Just says payment to Argos). Also I do not have the box…
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Car damaged by private maintance company
I rent a flat and park on the private shared parking area which is maintained by a private company who maintain the flats. My car was parked alongside a 8foot hedge with no room between the hedge and the car (wouldn't be able to open the door that side, as the parking space is so small and to allow others room to move of…
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plasma tv 2 weeks out of warranty
bought a samsung plasma tv july 08 for £599. two weeks after guarantee ran out it developed damaged pixels rang up comets and an engineer came out and said that the whole screen panel needs replacing. i mentioned the soga 1979 they are only willing to repair this free of charge and not give me a replacement . i will have…
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Second-hand bike unridable after '4 week warranty' over
I bought an aluminum bike second-hand for £125. After 6 weeks I noticed a large crack in the frame which means it's a write-off and not safe to ride. I took it back to the shop and politely gave them some Sale Of Goods Act spiel (which applies to second-hand stuff I believe), and asked for a refund as the bike is faulty.…
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Dyson faulty within two weeks - Dyson want to charge me to collect it
Hi all I bought a Dyson handheld cleaner directly from the Dyson website. It was a refurbished item sold with 1 year warranty. Within two weeks of purchase (I ordered it on 12 July 2009 and it took a few days to arrive so I've had it less than two weeks now). I phoned Dyson customer service and explained the problem and…
