Two Year Manufacturers Warranty Who Is Responsible?

msmoose

I own a Mountfield Petrol Lawnmower HP474 (you can find it on the B&Q website) It was purchased at B&Q in May 2008 and has now developed an engine problem. It has a two year manufactures warranty and upon returning it to B&Q they tell me they are not responsible for repair and we need to contact Mountfield who will direct us to our nearest service point.

I might be wrong in thinking this but I thought under the “Sales of Good Act” it was the responsibility of the retailer whilst the item was still under warranty to repair, replace or refund a faulty item, I did attempt to point this out but was informed that Mountfield insist they are returned to them. If this the case I am not impressed since the nearest service point is miles away and we only managed to return the mower to B&Q with the help of a friend yesterday.

Any advice would be much appreciated on this...

(Sorry new member can't post a link yet to the B&Q site)

derrick

msmoose wrote: »

I own a Mountfield Petrol Lawnmower HP474 (you can find it on the B&Q website) It was purchased at B&Q in May 2008 and has now developed an engine problem. It has a two year manufactures warranty and upon returning it to B&Q they tell me they are not responsible for repair and we need to contact Mountfield who will direct us to our nearest service point.

I might be wrong in thinking this but I thought under the “Sales of Good Act” it was the responsibility of the retailer whilst the item was still under warranty to repair, replace or refund a faulty item, I did attempt to point this out but was informed that Mountfield insist they are returned to them. If this the case I am not impressed since the nearest service point is miles away and we only managed to return the mower to B&Q with the help of a friend yesterday.

Any advice would be much appreciated on this...

(Sorry new member can't post a link yet to the B&Q site)

Manufacturers warranties and SoGA are two different animals.

If you want to invoke the warranty you need the manufacturer and all the T&Cs that involves which could mean you paying carriage, although I see no reason why you cannot get B&Q to send it back to them under SoGA.

You can go via B&Q re SoGA as "not of durable quality" or "fit for purposes", (SoGA relates to the retailer, NOT the manufacturer).

See SALE OF GOODS ACT 1979 Section 48b; -

"(2) If the buyer requires the seller to repair or replace the goods, the seller must— (a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage)."


See the links on the WHICH page.



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Esqui

B&Q should, if you ask them, book the repair for you. But they've told you to contact their repair agents, in this case the manufacturer. Technically they can do this - but it's not really good customer service.

msmoose

Thanks everyone for the advice... I've spoke to B&Q again and explained the situation and they have agreed to take it from us and arrange a repair or a replacement and contact us next week. Success!