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Consumer rights

Archives for March 2009

Problems with Asda warranty
Hi Need some advice from anyone out there. I purchaed an IPod classic in October last year, and for some reason it has stopped charging. I have done all that apple suggests (made sure software is up to date etc) but could not rectify the problem. I rang my local asda and advised them of the problem - the main one being I…
Advice re Littlewoods please.
Hello, I hope someone can help me. At Xmas I ordered some items from Littlewoods in the 3 for 2 offer they had on. I don't have a credit account, I paid by card. They couldn't fulfil the order so I ended up with less than what I ordered which I admit must have messed up the 3 for 2. However, they gave me a refund for the…
ASDA - price difference claim
I bought a printer in ASDA 4 days ago. Today I discovered exactly the same type of printer in Staples for half price. Do you think I can claim ASDA the price difference ? thanks
Problem with a laptop bought from Argos
I bought a Laptop last week from Argos and over the weekend and the screen started flickering now and again it doesn't do it all the time but it's not a good sign. I took the Laptop back into the store today requesting a like for like replacement and someone had a look at it for a few minutes, they said as the screen did…
received an item i did not order
hi there, i received an item trough the post, which i did not order. I let the company know, who have emailed me asking me to return it to them, free post. The item is quite bulky, I don't drive and would have thought they would have arranged pickup at least. can they insist that i return it through the post office? tia…
Pub Clamping
My friend spent all of last Friday afternoon and night drinking in a pub and left his car in the carpark as it was his original intention to drive. Upon returning to collect his car the following morning he found it had been towed away and had to pay the princely sum of £345 to have it returned. The only signs on show…
Advice needed please DSR / SOG
Hi, I recently bought a laptop from NDC. I ordered it over the phone and added the following upgrades Bluetoth module £10 N wireless card £10 Remote control £10 The day after i placed the order I read about the horror stories of the graphics card ( it was a Dell M1330) I phoned up again to ask about upgrading the warranty…
Need advice please
My partner allowed someone to buy goods from her Littlewoods catalogue of which she ordered online at which time there was no question asking if it was for a third party. The customer made one payment only and then failed to make any other payments due to losing their job. My partner advised Littlewoods and 2 months later…
Moving Tiscali connection
I'm 6 months through my contract with Tiscali, (homephone and broadband) and I'm moving to a new place. Originally Tiscali said it would take 10-15 days, but now they are saying I have to set up a new account with BT, cancel my existing contract with Tiscali, pay a £90 set up fee and sign to a new contract with Tiscali for…
mail to your address but not name whats the law?
I recently sent a parcel to someone, but it was an old address but I didnt know. Anyway, it seems there are new residents in the flat and the person I sent the parcel to is now trying to get it back. It was addressed to her business name, not personal name. Where does the law stand on this, i.e. new residents keeping the…
advice on repairs to my speakers
hi can any one advice me for my son,# a couple of mouths ago my son took a pair of large speakers he uses for gigs to be repaired, he had used them for over a year, then the speakers blew, so he asked the repair shop to repair them, then he gets this bill of 500.00 plus, he called them to say whats the problem why so…
Out of best before date food - Tesco?
Hi, can someone advise please? I've just been to Tesco and bought some dried Porcini mushrooms to go in a risotto. Just put them in to soak and was draining them when I noticed the BBE date in the pack is August 2008 :confused: Can anyone advise where I stand on this please? If I take them back to the store, I imagine I…
Ikea & returning faulty goods
Does anyone have experience of returning faulty items to Ikea? I'#m after a bit of advice on how to go about it successfully. We bought a £120 coffee table from them last May, the glass top was attached to the legs with a bolt that was glued to the underside of the glass and then bolted through the legs. In August 2 of the…
Unhappy holiday and complaints
My mother is on holiday at the moment and is not having good time. She, along with her husband, have had to move from one holiday let to another because of no heating and damp. The second holiday let is also suffering with damp and mold. She was also burned in the shower, the water went from cold to boiling in seconds.…
Can this be right
I bought a laptop on 19th March 2009 which worked fine when I received it. On 26th March the Laptop started to malfunction. When you typed, the letters wouldn’t work only the vowels with accents would work. Then on the 27th March the icons started not to work. On Monday the 30th March I called Argos customer services who…
Do I need a letterbox
We are currently having problems at work receiving mail. Because we are a self contained office (i.e., we don't share a building with anyone), we have our own letterbox. However, because the letterbox is on a main road, we have screwed it shut after receiving nice "gifts" over the weekend (kebabs, rubbish, etc). There have…
Unauthorised Payment
Hi, I was browsing for flight prices and I was looking at a site offering deals. I entered my card details to see what the total price would come out after all cost had been calculated. I did not agree to any contract or read tick any box saying I agree and did not confirm the purchase. I left the page open while I carried…
Electoral register details listed on 192.com
Since 2002 I have advised my local authority that I wished to remain on the un-edited version of the electoral register. Apparently, if you ask to stay on the un-edited version of the register your personal details are not sold to any commercial organisation. Recently I searched for myself at 192.com and low and behold,…
Free Consumer Rights Sample Template Letters from Which? Advice
Hi, I searched, but couldn't find this. Hope it's not been posted before! Which? Advice, has lots of Free Consumer Rights Sample/Template Letters, including: Sale of Goods Act; Pricing disputes; Cancelling a contract; Paying by credit card; Complaining to companies/Ombudsman; Buying/rejecting second hand cars; Speeding…
Currys goods not as advertised or as on box.
I purchased this from currys Leicester, by reserve & collect. http://www.currys.co.uk/martprd/store/cur_page.jsp?page=Product&source_id=aw&sku=322351&camp_id=TheUKHighStreet.com&source_id=aw&camp_id=TheUKHighStreet.com The box clearly states it's an automatic 4-1 scart switch box. When I collected the item, the view of the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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