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Moving Tiscali connection

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Moving Tiscali connection

edited 30 November -1 at 1:00AM in Consumer Rights
1 reply 585 views
WeezaWeeza Forumite
9 posts
edited 30 November -1 at 1:00AM in Consumer Rights
I'm 6 months through my contract with Tiscali, (homephone and broadband) and I'm moving to a new place.

Originally Tiscali said it would take 10-15 days, but now they are saying I have to set up a new account with BT, cancel my existing contract with Tiscali, pay a £90 set up fee and sign to a new contract with Tiscali for another year.

Surely this isn't allowed and I should be able to move my connection no problem?

I know I know. A fool for going with Tiscali, but it was all I could afford.

Replies

  • TozerTozer Forumite
    3.5K posts
    ✭✭✭✭
    Is it a new house?

    It may be a case of BT having to connect a line - which then binds you for 12 months. If you want to buy out of it, you pay for the remainder of the term.
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