jaxjax123
Forumite 1.1K posts
I bought a laptop on 19th March 2009 which worked fine when I received it. On 26th March the Laptop started to malfunction. When you typed, the letters wouldn’t work only the vowels with accents would work. Then on the 27th March the icons started not to work.
On Monday the 30th March I called Argos customer services who gave me Fujitsu tech line. I called them and told them the problem they said windows was not working properly and that because that model doesn’t come with a disk I needed to get a copy of windows Vista.
I then phoned Argos customer services expecting them to say it could be exchanged or replaced only to be told to my surprise to go out and buy windows vista!
Can they do this or have I got a right to have it replaced. They told me because I didn't make a recovery disk when I first started up the laptop I am liable so they will not take it back and say I either need to buy a new laptop or vista.
On Monday the 30th March I called Argos customer services who gave me Fujitsu tech line. I called them and told them the problem they said windows was not working properly and that because that model doesn’t come with a disk I needed to get a copy of windows Vista.
I then phoned Argos customer services expecting them to say it could be exchanged or replaced only to be told to my surprise to go out and buy windows vista!
Can they do this or have I got a right to have it replaced. They told me because I didn't make a recovery disk when I first started up the laptop I am liable so they will not take it back and say I either need to buy a new laptop or vista.
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Mods, move this to the techie slot so the geeks can get their teeth into it.
It's not clear you can claim that the laptop is "not fit for purpose" as there appears to be nothing wrong with the hardware. On the face of it, it's the software - but, yes - that was also supplied by Argos.
Software can normally be fixed by a simple repair or reinstall - but in your case, you don't have the disc. Argos have a case if you should have created a recovery disc, but opted not to do so.
You need to read the documents supplied at the time. If that suggested that you create a recovery disc, but you didn't - then I think you're stuffed as you effectively ignored the instructions supplied.
Hang around for answers though
Thanks
I have just looked through all the gump that he got his the laptop and he had a safety leaflet one with help desk numbers and a get started book which had no instructions just pictures showing you where to put the cables. No where does it say about a recovery disc he is a novice with computers and thought you could just put it on and away you go.
Have you tried a system restore back to before the date in question?
If you go to Programs / Accessories / System Tools - you should see an option for System Restore ... once selected you may need to allow the program to continue ... I think Windows may put up a window requesting permission for the program to contine - click ok.
You should then get a box with two options - select bottom option - select own date .... then press NEXT - then select date you require ... assume beforer issue .... then click ok & wait --- see if it works ... although I would have expected the techni line to have tried this ....
Of course this is assuming you have Vista?
Hope that helps.
Mark
On my Acer you can recover it from a program which is on the desktop called Erecovery.
You can also boot into recovery mode from some laptops by pressing a certain key combination when you boot up.
If you post the model on here I might be able to help
OP - you are entitled to reject the item and get a replacement or refund.
Very few laptops now came with recovery disks (dell seem to though!!), even fewer come with instructions of any type to tell you to make a backup.